About Marou
Marou Faiseurs de Chocolat is one of the first Bean-to-Bar chocolate makers in Asia. Since 2011, we have been committed to Tasting Good and Doing Good. Marou is the dream child of two French men who made Vietnam their home, creating the purest terroir dark chocolate from 100% locally sourced ingredients in Southern Vietnam. With the traditional know-how of French chocolate makers, our vision is to become the #1 vertically integrated chocolate maker and retailer in Asia and the Pride of Vietnam, offering exceptional chocolate experiences. We are a values-based, purpose-driven company dedicated to crafting the finest award-winning artisanal chocolates from the best Vietnamese ingredients.
Role Purpose
Marou is strengthening its digital operating capabilities to support business growth, standardize data, and improve cross-functional collaboration. The Digital Transformation & IT team is responsible for building, operating, and continuously improving business application platforms that support retail, manufacturing, supply chain, finance, and other business operations.
The Business Application Executive is responsible for daily operational support, user request handling, and continuous improvement coordination for Marou's business application landscape, including ERP, POS, Master Data Management (MDM), OneTrace, and other business applications. This role acts as a bridge between end users, business functions, implementation partners, and the DT & IT team to ensure stable system operations, accurate data, and effective support for daily business activities.
Key Responsibilities
1. Business Application Support
- Receive, classify, resolve, and follow up user tickets across ERP, POS, MDM, OneTrace, and other assigned business applications.
- Support end users in daily system operations, including functional guidance, error checking, and issue coordination.
- Track ticket progress, update users on status, and ensure issues are handled based on priority and business impact.
- Coordinate with vendors, key users, and relevant departments to resolve functional issues or simple change requests.
2. ERP & POS Functional Support
- Support Microsoft Dynamics 365 Business Central/NAV or related ERP modules covering Finance, Purchasing, Inventory, Manufacturing, Sales, and Retail Operations.
- Support POS/LS Central store operations, including sales, pricing, promotions, returns, receipt printing, data synchronization, and ERP-POS integration issues.
- Participate in user acceptance testing (UAT), new feature deployment, configuration changes, or new store opening support when assigned.
- Capture recurring issues, summarize common problems, and suggest improvements to the support process.
3. Master Data Management Operations
- Support the creation, update, verification, and maintenance of master data such as Item, Customer, Vendor, Pricing, BOM, store-related data, and other relevant data domains.
- Ensure data is complete, accurate, properly formatted, and compliant with current data control procedures.
- Coordinate with business departments to verify information before updating data into the system.
- Monitor and report data quality issues to the Business Application Assistant Manager or direct manager.
4. OneTrace & Digital Transformation Projects
- Support OneTrace operations and traceability-related processes when assigned.
- Support key users in data entry, data checking, operational issue handling, and user guide documentation.
- Participate in UAT, training, rollout, and hypercare activities for new business application projects.
- Support Power Platform or automation initiatives at operational level under DT & IT direction.
5. Documentation & Continuous Improvement
- Create and update SOPs, user guides, checklists, FAQs, and knowledge base materials for assigned systems.
- Support end-user training and share practical guidance for system operations.
- Capture process bottlenecks and propose improvements to reduce manual work and improve operational efficiency.
MINIMUM REQUIREMENTS
Education & Experience
- College or Bachelor's degree in Information Systems, Information Technology, Business Administration, or a related field.
- 2–3 years of experience in supporting, operating, or implementing Business Applications, ERP, POS, or equivalent enterprise systems.
- Hands-on exposure to at least one of the following system areas: ERP, POS, MDM, Traceability, WMS, MES, workflow, or other business applications.
- Experience working with end users, key users, ticketing systems, and vendors/implementation partners.
Skills & Competencies
- Basic understanding of Finance, Purchasing, Inventory, Manufacturing, Sales/Retail Operations, or Supply Chain processes.
- Good analytical, troubleshooting, and ticket follow-up skills.
- Proficiency in Microsoft Excel; Power Query, basic SQL, or Power Platform knowledge is a plus.
- Clear communication, cross-functional collaboration, and internal customer service mindset.
- Able to read English documents and work with vendors/partners when required.
PREFERABLE REQUIREMENTS
- Experience in retail, F&B, FMCG, or manufacturing is preferred.
- Experience supporting Microsoft Dynamics 365 Business Central/NAV, LS Central/POS, or traceability systems is an advantage.
- Experience participating in UAT, go-live, hypercare, or store/factory system rollouts.
- Proactive learning mindset with potential career development toward Business Application Senior Executive or Assistant Manager.
Working time: Monday - Friday
Working Location: Green Building, 160 Street B2, An Khanh Ward, HCMC.
In accordance with the laws on personal data protection, we shall apply the Personal Data Processing Notice to all candidates. By submitting your application to Marou Chocolate, you confirm that you have read and understood the Personal Data Processing Notice available at the following link: Marou-Privacy Notice to Candidates & Employees-EN.pdf, and consent to our processing of your personal data for the purpose of assessing your suitability for the position and preparing for your potential employment with us.
