Job Description
- Work directly with clients to understand their organizational structure, business processes, and operating models, thereby identifying business needs and problems to be solved through technology solutions
- Advise on IT application directions to support clients management and operational activities, aiming to improve efficiency, transparency, and resource optimization
- Act as the main point of contact to communicate with and support clients during solution implementation and operation; receive and respond to product-related inquiries
- Analyze business requirements provided by clients and propose appropriate solution models and software functionalities for each business scenario
- Design business processes and detailed functional flows; document system requirements through specifications such as BRD, URD, SRS, and related diagrams
- Build UI prototypes/mockups to present solution proposals to clients and support the development team
- Prepare user manuals and training materials for end users
- Collaborate with the QA team to build test scenarios, contribute to improving testing processes, and ensure the product meets business requirements
- Participate in solution training, handover, and provide post-deployment operational support for client organizations
Requirements
- Minimum 4.5+ years of experience as a Business Analyst in software development projects
- Experience working with Government-sector clients is a strong plus; understanding of workflows and system implementation characteristics in public-sector environments is preferred
- Strong analytical mindset with the ability to quickly absorb information, analyze, and synthesize problems effectively; capable of proposing suitable features and solutions aligned with client needs
- Proficient in business documentation, process modeling, and translating business and technical requirements into clear, understandable content for both clients and internal teams
- Good communication, collaboration, and consulting skills with both internal stakeholders and clients; strong listening skills and the ability to communicate clearly and build effective working relationships
- Proactive attitude with good planning, time management, and organizational skills to ensure quality and timely delivery
Benefits
- Competitive salary (negotiable based on experience and performance) + bonus project.
- 13th-month salary and additional bonuses per company policy
- Bonuses on major holidays (April 30, Sep 2, Lunar New Year, New Year, etc.), birthday, and other occasions
- Performance review every 6 months, with salary adjustments based on contribution
- Full statutory insurance + premium healthcare insurance (BSH)
- Annual health check-up, company trips, and holidays Monthly teambuilding and internal activities
- Flat organizational structure, promoting ownership and autonomy
- Open, collaborative, and innovation-driven working environment
- Opportunities to join internal tech talks, seminars, and AI-related workshops.
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