KEY RESPONSIBILITIES
Strategic Requirements & Product Alignment
- Collaborate with Product Owner to define and prioritize business requirements across platform, covering OMS, WMS, and marketplace integrations (Shopee, Lazada, TikTok Shop, etc.).
- Translate business objectives into clear user stories, acceptance criteria, and process flows that ensure data consistency and operational scalability.
- Ensure all requirements align with the long-term product vision and cross-channel strategy of our product's ecosystem.
Stakeholder Engagement & Influence
- Work closely with Frontend, Backend, and UI/UX teams to clarify requirements and ensure technical feasibility.
- Partner with business and operation teams to capture real business pain points and convert them into actionable solutions.
- Participate in sprint planning, backlog refinement, and UAT sessions to validate that deliverables meet expected outcomes.
Process Optimization & System Thinking
- Lead end-to-end analysis of complex business processes, identifying inefficiencies, risks, and improvement opportunities.
- Propose solutions and process changes with a system-wide perspective, balancing user experience, technical feasibility, and business goals.
- Contribute to defining KPIs and success metrics for new product features and process improvements.
Delivery Support & Quality Assurance
- Develop and maintain PRDs, FRSs, process maps, and API documentation for internal systems and marketplace integrations.
- Support UAT and regression testing to ensure new releases maintain data integrity and business logic consistency.
REQUIREMENTS
Experience & Expertise
- Bachelor's degree in Business, Information Systems, Supply Chain, or a related field.
- 2 - 4 years of experience as a Business Analyst or Product Analyst, preferably in e-commerce, SaaS, OMS/WMS, or marketplace integration domains.
- Familiarity with order lifecycle management, inventory control, fulfillment, and data synchronization across multiple platforms.
- Proficiency with tools such as Jira, Confluence, and Figma for documentation and
- collaboration.
- Understanding of API integration, data mapping, and system flow design.
Additional Skills
- Strong analytical and critical-thinking skills with a data-driven mindset.
- Excellent communication skills for bridging technical and non-technical stakeholders.
- User-centric thinking with attention to detail and process efficiency.
- Experience with SQL or BI tools for data validation is a plus.
BENEFITS
- Salary range: open to negotiate;
- 13th- month salary, annual performance review;
- Insurance will be paid according to company policy;
- Provide working devices, parking fee allowance (if any);
- Professional, dynamic and friendly working environment and culture;
WORKING PLACE: 568 Luy Ban Bich St., Tan Phu Ward, Ho Chi Minh City
If you need any further information, contact me via Telegram (callmeEvelynn) or shoot me your CV at [Confidential Information] to apply.
***Please note that only shortlisted candidates will be contacted. Thanks for your concern. ^^
