Job Description
- Participate in current-state assessments, pre-feasibility studies, solution consulting, and proposal development during the pre-sales/project initiation phase.
- Work directly with customers to understand organizational structures, business processes, and operational models in order to identify business needs and technology challenges.
- Provide consultancy on applying IT solutions to improve operational efficiency, transparency, and resource optimization for government organizations.
- Act as the primary point of contact for customers throughout implementation and operation phases, handling inquiries and providing product support.
- Design business processes, functional flows, and system requirements through documentation such as BRD, URD, SRS, and process models.
- Analyze data integration requirements among systems, databases, and shared platforms; collaborate with technical teams to develop integration documents, API specifications, and ensure business requirements are met.
- Utilize AI tools to optimize business analysis activities, requirement management, documentation, and overall solution quality.
- Develop prototypes and UI mockups for solution presentations and development support.
- Prepare user manuals and training materials for end users.
- Collaborate with QA teams to build test scenarios, improve testing processes, and ensure delivered products meet business requirements.
- Participate in solution handover and provide post-deployment operational support.
Requirements
- At least 5 years of experience as a Business Analyst in software development projects.
- Experience working with Government sector clients and understanding public-sector implementation processes is a strong advantage.
- Strong analytical thinking with the ability to quickly absorb, synthesize, and process information effectively; capable of proposing suitable features and solutions based on customer needs.
- Proficient in business documentation, process modeling, requirement specification, and explaining technical concepts clearly to both clients and internal teams.
- Excellent communication, stakeholder management, and consulting skills with both customers and internal teams.
- Proactive mindset with strong planning, time management, and organizational skills to ensure work quality and project timelines.
Benefts and perks
- Competitive compensation package, open for negotiation based on experience and capabilities, plus project bonuses.
- 13th-month salary.Bonuses for four major holidays annually (April 30, September 2, Lunar New Year, and New Year).
- Annual company trips, retreats, team-building activities, and cultural events.
- Full Social Insurance and Health Insurance coverage in accordance with Vietnamese labor regulations.Premium BSH healthcare insurance package.
- Annual health check-ups and various employee welfare programs (birthday gifts, wedding/funeral support, employee care programs, etc.).
- Open, young, and dynamic working environment that values proactiveness and accountability.
- Encouragement to propose innovative solutions without technology limitations.
- Opportunities to participate in internal seminars on business, AI applications, and emerging technologies.
- Opportunity to contribute to large-scale National Digital Transformation and Government systems serving millions of users nationwide.
- Clear and long-term career development path toward Lead BA, Product Owner, or Project Manager.
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