Job Description
- Work directly with clients to understand their organizational structure, business processes, and operating models in order to identify business needs and problems to be solved through technology solutions.
- Advise and propose IT application directions to support clients management and operational activities, aiming to improve efficiency, transparency, and resource optimization.
- Act as the main point of contact to communicate with and support clients during solution implementation and operation; receive and respond to product-related inquiries and feedback.
- Analyze business requirements provided by clients and propose appropriate solution models and software functionalities for each business scenario.
- Design business processes and detailed functional flows; document system requirements through specifications such as BRD, URD, SRS, and related diagrams.
- Build UI prototypes/mockups to present solution proposals to clients and support the development team.
- Prepare user manuals and training materials for end users.
- Collaborate with the QA team to build test scenarios, provide input to improve testing processes, and ensure the product meets business requirements.
- Participate in solution training, handover, and provide post-deployment operational support for client organizations.
Requirements
- 35 years of experience as a Business Analyst in software development projects.
- Experience working with Government-sector clients; understanding of workflows and system implementation characteristics in public-sector environments is a strong plus.
- Strong analytical mindset with the ability to quickly absorb information, analyze and synthesize issues effectively; capable of proposing suitable features and solutions aligned with client needs.
- Proficient in business documentation, process modeling, and translating business and technical requirements into clear, understandable content for both clients and internal teams.
- Good communication, collaboration, and consulting skills with both internal stakeholders and clients; strong listening skills and ability to communicate clearly and build effective working relationships.
- Proactive attitude with good planning, time management, and work organization skills to ensure delivery quality and timelines.
Benefits
- Compensation: Open for negotiation based on experience and capability + project-based bonuses.
- 13th-month salary and performance review every 6 months.
- Bonuses for four major holidays during the year (April 30, September 2, Lunar New Year, and Solar New Year).
- Annual company trips and retreats; monthly/quarterly team-building activities and internal cultural events.
- Full Social Insurance and Health Insurance in accordance with Vietnamese labor regulations.
- BSH health insurance package covering medical examination and treatment costs.
- Annual health check-ups; Trade Union benefits (birthday, personal events, etc.).
- Business trip allowance for on-site client visits and requirement analysis with the team.
- Open, young, and dynamic working environment that values proactiveness and accountability.
- Encouragement to propose solutions; no limitation on technologies used.
- Participation in internal seminars on business analysis, technology, and AI.
- Clear long-term career path: Middle BA Senior BA Lead BA.
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