Business Analyst cum Helpdesk

Role Overview

• Act as the bridge between business users and IT/vendors to translate operational needs into ERP/MES requirements.
• Ensure smooth daily operation of ERP/MES by supporting users, resolving issues, and maintaining system stability.
• Drive continuous improvement by supporting enhancements, new features, and shopfloor digitalization initiatives.
• Support data accuracy, workflow visibility, and manufacturing efficiency through MES, RFID, and shopfloor data-capture processes.

Main Tasks:

• Gather and analyze business requirements; propose suitable solutions within the ERP system
• Provide Level Manager support for ERP and MES users; coordinate with IT/vendors for system issues.
• Perform basic system configuration, UAT testing, create user guides, and conduct end-user training.
• Support implementation and enhancements of manufacturing-related modules, especially MES.
• Monitor and support RFID integration and shopfloor data capture processes.
• Manage helpdesk tickets, ensure SLA compliance, and prepare regular system reports.

Requirements

• Bachelor's degree in Computer science, Information technology, Network security or Management information science.
• Minimum 3 years of experience as a Business Analyst or ERP Helpdesk/System Support.
• Preferred experience with MES, RFID integration, barcode scanning, machine data capture.
• Strong understanding of manufacturing processes, WIP, shopfloor operations, or warehouse workflows.
• Strong communication, analytical, and problem-solving skills.
• Ability to work with vendors and technical teams to deliver system fixes and improvements.
• Basic English for technical documentation and vendor communication.

Benefits

• Probation: 2 months
• Working time: Mon - Fri, 8AM - 5PM
• 12 annual leaves per year
• Expenses: Lunch free
• Social Insurance: as Social Insurance Law after the probation period (100% Full salary)
• Insurance 24/7 after Probation
• Healthcare: gym center, yoga class at company
• Public Holidays: As Vietnam Labor Law