JOB DESCRIPTION
- Liaise development team and stakeholders to arrange the backlog and prioritize the implementation of projects/change requests from business units.
- Plan the development and monitor the progress of developing features according to priority order in the backlog.
- Create and manage tickets (Feature, User story, Issue/Bug) to track implementation progress and ensure projects go-live on schedule.
- Clarify change requirements and unify implementation scope from relevant business units.
- Work closely with relevant parties: development, operations, design teams... to build sample designs and deploy solutions.
- Analyze change requests and create tickets for the development team (Feature, User story, Issue/Bug).
- Organize grooming meetings to present change requirements to the development team and relevant parties.
- Discuss and confirm the estimated implementation timeline of related projects.
- Support the development team to clarify requirements that arise while developing features that were not previously clarified in the request form.
- Support SIT and UAT testing process.
- Support the collection and checking of documents related to the software development process such as: BRD/CR, UAT Sign off, Production Deployment Form.
- Manage creating, updating, storing, and connecting related to the Business Analysis documents (Business Requirement Specification, Technical Requirement Specification, etc.) and works on the internal storage system.
- Complete related Business Analysis reports.
- Other tasks as assigned by upper manager.
JOB REQUIREMENT
Education level, certification:
- Graduated from College/University in a related field.
- An advanced certification such as CCBA (Certification of Competency in Business Analysis) certification is preferred.
- Be good in English skills.
- Basic knowledge about some Programming languages and Database SQL.
- Domain knowledge of Banking or Finance is a big advantage.
- Knowledge about Azure DevOps, Bizagi, Confluence is preferred.
- Be proficient in office computer skills, especially excel, word, PowerPoint.
Experience:
- Minimum of 2 years of business analyst experience in Banking / Finance / Fintech / Call Center industry.
- Proven track record of product development in agile, waterfall methodologies.
Individual Characteristics:
- Exceptional leadership, time management, and organizational skills.
- Working knowledge of change management and performance evaluation processes.
- Excellent problem-solving, analytical, and negotiation skills.
- Good logical and analytical thinking.
- Excellent communication skills and interpersonal skills.
- Ability to handle high-pressure situations and deadlines.
