Business & Product (E-commerce) Manager

Onpoint Ecommerce

3-5 Years

Ho Chi Minh, Vietnam

Posted a day ago
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Job Description

Responsibilities

1. Project & program delivery: Own the end-to-end delivery of SoCom's AI/Tech/Data initiatives and new projects (intake → scoping → build → UAT → launch → post-launch review), managing plans, milestones, RACI, dependencies, risks, scope, resources and budget, with decision-ready reporting to GM and HODs.

2. SoCom representative to Tech/Data/AI: Act as SoCom's single point of contact to the Tech, Data, AI and Product teams – translate operational needs into requirements (BRD/PRD) and a prioritized backlog, coordinate build/UAT/rollout and change management, and represent SoCom's priorities and trade-offs in cross-functional forums.

3. Productivity & automation: Map manual, repetitive and error-prone processes across SoCom teams, scope high-impact automation/AI/tooling solutions with clear business cases, and drive adoption (training, SOP embedding, change management) to realize measurable productivity gains and reduce manual effort.

4. Data, insights & continuous improvement: Partner with the Data team to define metrics, dashboards and a single source of truth; track initiative ROI and productivity KPIs; standardize project/reporting frameworks and continuously improve the transformation operating model.

5. Process, SOP, RACI & working-flow design: Build and standardize SoCom's operating processes – design end-to-end working flows, SOPs and cross-team RACI (roles, ownership and hand-offs) for both day-to-day operations and new initiatives; document, socialize and enforce them, and keep them updated as the org and services evolve to keep delivery consistent, scalable and audit-ready.

Requirements:

Bachelor's degree in Business, Technology, Data, Engineering or a related field, or equivalent relevant experience.
3-5+ years in project/program management, PMO, business analysis or product/operations roles, ideally in e-commerce, tech or a fast-paced digital environment.
Proven track record delivering technology, automation or data projects end-to-end and driving cross-functional stakeholders to outcomes.
Solid understanding of AI, automation, data and tech workflows – enough to translate business needs into requirements and challenge solutions (technical/coding background not required).
Strong project management discipline (Agile/Scrum, Waterfall or hybrid); familiarity with tools such as Jira, Asana or similar.
Analytical and structured – able to break down ambiguous problems, define metrics and turn data into decisions.
Excellent stakeholder management and communication skills in both English and Vietnamese.

Competencies:

Project & program management: Structures ambiguous problems into clear plans, milestones and owners; delivers on time and on scope.
Stakeholder management: Identifies, engages and aligns stakeholders across SoCom and Tech/Data/Product teams.
Business & tech acumen: Translates business needs into requirements and evaluates whether solutions truly reduce manual effort and lift productivity.
Analytical thinking: Uses data to define metrics, measure impact and drive decisions.
Leading change & AI mindset: Champions AI/automation adoption and guides teams through change to make new ways of working stick.
Accountability & ownership: Owns outcomes end-to-end; anticipates problems and prepares solutions.
Adaptability: Thrives in a fast-paced, cross-functional social commerce environment.