Job Description
Responsibilities
About Our Team
TikTok's team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
Responsibilities:
- Manage a designated portfolio exclusively for Retails and E-commerce, striving to achieve quarterly revenue and Management By Objective targets.
- Build and maintain strong, long-lasting strategic relationships with top-tier brands in your book of business.
- Leverage your strong business acumen and deep knowledge of the e-commerce landscape to understand client goals and provide tailored TikTok advertising solutions.
- Oversee the implementation, optimization, and performance analysis of advertising campaigns on the TikTok platform.
- Proactively identify upsell and cross-sell opportunities within the portfolio, and maintain accurate revenue forecasting and pipeline management.
- Provide strategic guidance to clients on advertising best practices, e-commerce growth strategies, and TikTok platform capabilities.
- Proactively address client concerns and challenges to maintain high client satisfaction and retention rates.
- Demonstrate the ability to learn fast and highly adapt to shifting market dynamics, actively supporting and executing the broader business strategy.
- Ensure compliance with TikTok Ads policies and guidelines in all client interactions and campaign executions.
- Collaborate and communicate effectively with external customers and cross-functional internal stakeholders (Ads Policy, Finance, Product, etc.).
Qualifications
Minimum Qualifications:
- Minimum 4 years of experience in Account Management, Brand Partnerships, digital advertising, or e-commerce client services.
- Proven track record of account management and consistently achieving revenue targets.
- Deep knowledge of e-commerce ecosystems and a strong business acumen to interpret market data and brand trends effectively.
- Strong communication, organizational prowess, and analytical skills.
- Familiarity with the TikTok Ads platform and other social media advertising tools.
Preferred Qualifications:
- Highly adaptive and a fast learner, with the ability to succeed in a rapidly changing environment and continuously support the overarching business strategy.
- Excellent problem-solving, creative thinking, and analytical skills.
- Exceptional cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.
- Strong verbal and written communication skills; ability to effectively translate technical language to non-technical stakeholders.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
