About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Responsibilities
Operation: Branch daily operations.
- Handling daily operations (opening account, updating customer's information, issue ATM, PIN, and token, print bank statements, place, and withdrawal FD, collect fee, etc.)
- Attend to customer queries and/or requests assist to resolve service issues to escalate unresolved concerns to Branch Manager.
- Assist in maintaining a high standard of housekeeping at branch and ensure all product materials are up to date.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
- Comply with established operational control and audit procedures.
Admin Supports
- Crowns Send & Retrieve: identify correct archive boxes, place re-call box request, search for document and scan on PDF or filing archiving system as per internal and external team's request.
- Bills reconciliation/ PO (Purchase order) stationeries handling.
Others delegated tasks will be communicated by management if there are changes and updates
Job Requirements
- Bachelor's degree in Banking/Finance major.
- At least 1-2 years experience in branch services
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer services.
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
- Strong customer service mindset and enjoy the challenge of meeting and exceeding customers expectations.
- Team player, problem-solving skills, and well time management
- Resourceful, proactive, results-driven, attentive to details
- Able to multitask.
- Proficient in PC skills including MS Office applications.
- Fluently (written and spoken) in English and effectively computer programming language (VBA/VBS) are advantage but no compulsory
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
