Job Overview:
R&R Beauty Aesthetic is hiring a Bilingual Medical Facilitator to join our team. This role combines patient coordination, administrative support, and customer service to ensure a seamless experience for our inpatient and outpatient clients. You will also support marketing initiatives and payroll tasks. This is a mid-level position that requires strong communication and organizational skills, with the ability to manage multiple responsibilities in a patient-centered environment.
Key Responsibilities:
- Coordinate the full patient journey schedule medical appointments, surgeries, and follow-ups; arrange travel and hospital logistics; and ensure a smooth patient experience from arrival to aftercare.
- Consult and guide patients conduct consultations to understand goals, explain procedures, and connect patients with the right specialist.
- Serve as a bilingual liaison provide accurate English-Vietnamese translation and real-time interpretation between our medical team and patient.
- Support clinic operations and administration handle patient records, invoicing, databases, and basic payroll tracking to ensure efficient clinic management.
- Assist with marketing and content capture and organize pre/post-procedure photos and patient testimonials professionally and confidentially.
Requirements:
Qualifications
- Minimum Diploma required; Bachelor's degree preferred.
- 14 years of professional experience in patient coordination or client service, ideally within a medical or healthcare environment.
- Prior experience in translation, supported by a valid translation certificate, is an advantage
Language & Communication
- Professional fluency in both English and Vietnamese (written and verbal). English proficiency should be equivalent to IELTS 6.0 or higher.
- Professional, empathetic demeanor when interacting with patients and staff.
- Strong organizational and time-management skills.
Work Environment & Expectations
- Strong comfort level in a medical setting must be comfortable with the presence of blood and needles.
- Ability and willingness to travel frequently between hospitals, clinics, and hotels in Ho Chi Minh City.
- Able to work 6 days per week (Monday to Saturday, 9:30 AM 6:30 PM).
- Flexibility to work outside regular hours, including Sundays and public holidays as necessary, depending on patients medical and travel schedules.
Technical & Administrative Skills
- Comfortable with general administrative tasks.
- Good photography skills for patient documentation purposes.
- Proficient in using MS office and online communication tools.
What We Offer:
- Competitive basic salary (VND1520 million/month)
- Overtime pay
- 12 days of annual leave and 8 days of paid sick leave
- Opportunities for training, certification, and career growth
- Supportive, patient-centered work environment
Company Description:
R&R Beauty Group is a premier aesthetic enterprise with operations in Singapore and Ho Chi Minh City. Through our medical tourism arm, R&R Beauty Aesthetic, we connect international clients with a trusted network of accredited plastic surgeons, dentists, and hospitals in HCMC. R&R Beauty Clinic, located in Thao Dien, offers a comprehensive range of minimally invasive cosmetic treatments and provides dedicated aftercare for surgical patients. With a team of qualified medical and aesthetic professionals, we are committed to delivering a seamless, world-class experience centered on patient safety, comfort, and satisfaction.
