Title: Banking Helpdesk
Working Place: The Metropolitan, 235 Dong Khoi Str., Sai Gon Ward, HCMC
Working time: Mon - Fri | 9:00 - 18:00
Salary:10tr7 Gross
The Role Holder Will
- Deliver the bank's training and guidance to customers.
- Monitor and follow up on the bank's token delivery status.
- Provide customers with application forms, standard templates, and user guidelines.
- Access internal systems to retrieve information and support customer requests.
- Assist customers in using the bank's functionalities, including viewing statements, approving payments, and resolving system-related issues.
- Prepare reports as requested by the team or manager.
- Support daily administrative and operational tasks of the team.
Requirements
- Bachelor's degree in Business, Information Technology, Banking, or a related field.
- Previous experience in customer service or customer support.
- Good command of English, particularly in speaking and writing.
- Proficient in Microsoft Office applications.
- Strong communication and problem-solving skills.
- Customer-oriented with the ability to handle multiple tasks efficiently.
Benefits
- Contract sign with Talentnet
- 13th month salary
- Full SHUI, probation 100% salary
- Have opportunity to extend and convert within the company
