Help More Australians Reach Their Homeownership Goals
As a Loan Processor, you will manage the end-to-end loan application process from application through settlement, supporting multiple mortgage brokers while ensuring accuracy, compliance, and exceptional client service. Your work directly enables business growth and successful loan settlements, offering a long-term global career with Emapta in a top 1% environment built for top 1% talent.
Job Overview
- Employment type: Full Time
- Shift: Day Shift, 9:00 AM - 6:00 PM AEST
- Work setup: Work From Home, Vietnam
Exciting Perks Await!
- Standard Government benefits
- Work From Home arrangement
- 20 days annual leave
- Career growth opportunities
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
The Qualifications We Seek
Experience & Skills
- Minimum 3 to 5 years of experience as a Loan Processor, Loan Writer, or similar role in Australian mortgage broking
- Strong working knowledge of Australian residential lending (home loans, refinances, and investment properties)
- Experience with major Australian lenders (CBA, Westpac, ANZ, and NAB) and their credit policies
Proficiency with:
- Finsure Broker Platform (or similar aggregator platforms)
- Apply Online and other lender portals
- Microsoft Office (Excel, Word, and Outlook)
- CRM systems (HubSpot or similar)
- Understanding of Australian credit legislation and responsible lending obligations
- Strong attention to detail with the ability to identify errors and inconsistencies
- Excellent written and verbal English communication skills
Personal Attributes
- Highly organized with the ability to manage multiple applications simultaneously
- Self-motivated and able to work independently with minimal supervision
- Process-driven with a commitment to accuracy and compliance
- Proactive in identifying and resolving issues before they become problems
- Client-focused with professional communication skills
- Adaptable to changing lender policies and business requirements
- Mission-aligned with the goal of ending human trafficking
Desirable (But Not Required)
- Previous offshore or remote work experience supporting Australian businesses
- Experience supporting multiple brokers or working in a high-volume environment
- Knowledge of commercial lending, SMSF lending, or construction loans
- Familiarity with complex self-employed applications, including an understanding of Australian company and trust tax returns, PAYG summaries, and financial statements
- Experience with RP Data, bank statement analysis tools, or serviceability calculators
Your Daily Tasks
Loan Application Processing (70%)
- Prepare and submit loan applications to lenders via Apply Online and Infynity
- Complete comprehensive fact finds via an online platform and gather all required documentation
- Understand credit assessments and analyze client financial positions
- Prepare loan scenario comparisons, pricing, and valuations
- Liaise with lenders regarding application status, conditions, and requirements
- Track applications from submission through conditional approval, formal approval, and settlement
- Ensure all compliance requirements are met, including ID verification, privacy requirements, and credit checks
Documentation & Compliance (20%)
- Request, collect, and verify supporting documents such as payslips, tax returns, and bank statements
- Ensure all documents meet lender requirements and serviceability criteria
- Maintain accurate records in the CRM system (Finsure platform)
- Prepare settlement documents and coordinate with solicitors and conveyancers
- Manage document checklists and ensure all requirements are completed
- Stay current with lender policy changes and credit criteria
Communication & Coordination (10%)
- Communicate with clients regarding document requirements and application progress
- Coordinate with real estate agents, solicitors, valuers, and other third parties
- Provide regular status updates to brokers
- Handle routine client inquiries and requests
- Escalate complex issues or client concerns to brokers appropriately
About the Client
Our client is an Australian mortgage brokerage dedicated to helping individuals and families secure lending solutions tailored to their goals. By combining expert mortgage advice, technology-driven processes, and strong lender relationships, they simplify the home loan journey from application to settlement. Their client-first approach focuses on delivering transparent guidance, efficient service, and positive outcomes while supporting a broader mission of creating meaningful social impact.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Vietnam: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
