Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- To attend to Account Services / Teller timely, accurately and in compliance with established regulations & control procedures.
- To support Team Lead in monitoring and handling daily processing activities within Account Service area and function as a leave cover for Team Lead
Key Accountabilities
- Attend Account Services related services/support within discretions asigned to the role and maintain high level of integrity, efficiency, compliance and professional to meet customer's banking needs as well as internal/external compliance requirements.
- Ensure timely submission of reports to HO and local regulatory authorities
- To participate in projects related to Account Service operations
- To support Team Lead/Head of Operation to handle daily processing, improve process efficiency and control, training and development
Job Duties & responsibilities
- To process opening/closing/updating accounts including fixed deposit accounts in compliance with internal policies/procedures as well as local regulatory requirements. To ensure that the application forms and supporting documents for account related processes are properly completed and filed.
- To contribute and collaborate with team on ideas, initiatives and project support for improvement of process, update policies, guidelines and other improvements
- To attend regulatory reporting, compliance activities.
- To attend admistrative tasks related to customer accounts such as audit confirmation, balance confirmation, advice/statement, VAT invoices, AML screening, regulatory reporting, customer inquiries, ect.
- To process User registration & Maintenance for applied channels of banking services
- To process cash withdrawal / deposit, cheques and other counter teller works timely and accurately.
- To ensure all daily transactions are timely and accurately processed and captured in systems. Report discrepancies, if any, to supervisor promptly.
- To attend customer's inquiries via telephones
- To check daily account services reports, ensure all daily transactions are accurately processed and captured in systems.
- Report discrepancies, if any, to supervisor promptly.
- Work closely with various stakeholders to ensure client's requests are fulfilled
- To ensure timely and accurate preparation of reports to Head Office and local Regulators.
- To support and back-up for staff within team ensuring good team-work and collaboration culture
- To perform other duties as assigned by Team Lead, Head of Operations and Managements from time to time.
Required Experience
Non-technical Experience
- Good interpersonal, communication and presentation skills
- Ability to work both as an individual as well as a team member
- Conversant with desktop applications (eg Word, Excel)
Technical Experience
- Minimum 5 years experience in Account Services / Operations.
- Minimum No. of Years - 5
