ROLE PURPOSE
Lead all Table Games operations, including card room, VIP / mass operations, and training, ensuring operational excellence, compliance, and revenue performance.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Manage end-to-end table games operations, including VIP, premium, and mass segments.
- Oversee card room operations, staffing, scheduling, and service delivery
- Establish and lead training and dealer development programs
- Ensure strong compliance with gaming regulations and internal controls
- Optimize table mix, limits, and productivity to maximize revenue
- Drive VIP player development and relationships
- Manage departmental budgets, staffing models, and cost controls
- Lead performance management, coaching, and succession planning
- Coordinate with Marketing on promotions and player programs
- Maintain high service standards and customer satisfaction
JOB REQUIREMENTS
- Local Vietnamese.
- Wide experience of Gaming (Table & Slot), Hospitality & Service Industry.
- At least 5 years of successful experience working in an established gaming environment.
- At least 3 years experience in a leadership role is preferred.
- In depth knowledge of Asian market including Mass, Premium Mass, Premium Direct and VIP Junket.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, productivity, and coordination of people and resources.
- Required knowledge of Casino Administrative, Casino Special Project and Gaming Submission Procedures and Requirements such as managing Card Room Operations, Casino Logistic & Planning, Scheduling & Manning Roster, Submit for Casino License, and other Casino related applications.
- Knowledge of Casino Management Systems, Gaming Yield Management System and Scheduling System.
- Familiarity with marketing programs, membership incentive programs, Premium Direct programs, and VIP Junket rolling programs.
- Demonstrated ability to develop leadership and technical talent through coaching, staff development, succession planning, competency development, and performance management.
- Excellent interpersonal, leadership, team-building, problem-solving, and decision-making skills.
- Strong analytical skills with the ability to interpret gaming statistics, performance metrics, and operational reports.
- Excellent verbal and written communication skills in English. Proficiency in additional languages is an advantage.
- High School Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.
Discover more job opportunities on our website: https://careers.hoiana.com/
Candidate can apply on LinkedIn or directly apply via email: [Confidential Information]
