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Associate Customer Intelligence - Credit, ShopeePay

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Job Description

Job Description

  • Market Intelligence & Competitive Analysis
  • Independently lead data-driven market and competitor analyses to identify trends, growth opportunities, risks, and potential disruptors.
  • Analyze macroeconomic indicators, regulatory developments, and industry dynamics to assess business impact.
  • Systematically track competitors pricing, product features, value propositions, and marketing activities; synthesize implications into clear strategic recommendations.
  • Quantitative Research (Core Focus)
  • Independently design and execute end-to-end quantitative research aligned with business objectives (e.g., U&A, segmentation, pricing, concept testing).
  • Hands-on experience with survey platforms (Qualtrics, Alchemer/SurveyGizmo) and full ownership of survey setup and data quality control.
  • Strong proficiency in SPSS with solid statistical foundation (regression, driver analysis, factor/cluster analysis, significance testing).
  • Analyze complex datasets independently and translate statistical outputs into clear, actionable business insights.
  • Ensure methodological rigor and high data accuracy throughout the research process.
  • Qualitative Research (Complementary)
  • Independently manage qualitative projects with agency partners, including brief development, discussion guide alignment, and output evaluation.
  • Synthesize qualitative findings and integrate them with quantitative results to form holistic insights.
  • Data Analysis & Reporting
  • Develop structured, insight-led reports and executive-ready presentations with clear storylines and strategic implications.
  • Move beyond descriptive reporting to identify drivers, root causes, and forward-looking recommendations.
  • Proactively identify additional analyses needed without waiting for direction.
  • Cross-functional Collaboration
  • Act as a thought partner to Product, Business Development, and Marketing teams by proactively shaping problem statements and analytical approaches.
  • Operate with high autonomy, managing timelines and stakeholders with minimal supervision.
  • Continuously improve analytical frameworks and research methodologies based on business evolution.

Requirements

  • Bachelor's degree (BA/BS or equivalent).
  • Minimum 2-3 years of work experience, ideally in Market Research, Consulting, or Marketing.
  • Strong analytical thinking and business acumen.
  • Good command of English and Vietnamese, with basic stakeholder communication and presentation skills.
  • Well-organized, proactive, and adaptable, with strong execution and project coordination skills.
  • Proficient in quantitative survey (Qualtrics, Alchemer/SurveyGizmo) and data analysis tools (SPSS, Excel, R).
  • Comfortable working with qualitative data and synthesizing insights.
  • Certifications in Market Research, Data Analysis, or related areas.
  • Experience working in a multinational company or with international clients.
  • Proven track record of managing research projects from conception to completion.

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Job ID: 145219039

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