Assistant Store Manager (F&B) - Ho Chi Minh city

ABOUT THE ROLE

An Assistant Store manager is a key role inside of that Maison Marou Store's leadership. They direct their store's daily activities that focus around in-store customer experience for F&B and chocolate retail while always working to develop and improve the skills of the team.

RESPONSIBILITIES

Operations Management

• Oversee the day-to-day operations of their store, ensuring smooth and efficient functioning.
• Participate in day-to-day operations and provide on-ground support to the operations team.
• Implement and maintain standardized operating procedures (SOPs) across all stations to ensure consistency in service, product quality, and customer experience.
• Coordinate with the Senior Management (National, Regional, and Area managers) to address operational challenges, resolve issues, and implement best practices.

Operational Excellence

• Proactively monitoring and balancing inventory levels of high value items between stores in the region to ensure that sales opportunities are not missed in their store.
• Ensure consistent adherence to company standards, procedures, and brand guidelines across all locations, maintaining brand integrity.
• Drive a culture of Adventure, Authenticity, and Passion within the regional team.

P&L Focus

• Monitor and analyze their store's P&Ls and EBITDA to determine performance, providing regular reports and actionable insights to Area Manager & senior management, and implement improvements.
• Identify and implement process improvements to enhance efficiency, productivity, and profitability.
• Optimize inventory levels, manage resources effectively, and control operational costs, demonstrating strong Business Acumen.

Customer Experience

• Champion a customer-centric approach, ensuring exceptional service delivery and resolving customer issues promptly.
• Identify customers needs and respond proactively to all of their concerns
• Ensure that operations team delivers a customer experience that reflects the company's commitment to Authenticity and customer satisfaction.

Business Development

• Contribute to the development and implementation of strategies that expand the brand's market presence.

Cross-functional collaboration

• Coordinate with Finance on store P&L management and performance reporting.
• Collaborate with Legal and Corporate Affairs to ensure compliance with regulations and company policies.
• Partner with QHSE (Quality, Health, Safety, Environment) to uphold safety standards and operational excellence.
• Partner with Corporate Sales, Expansion, and Marou International to drive business initiatives.
• Work closely with HR on staffing, training, and team development to meet operational goals.
• Collaborate with teams on building management, maintenance, and operational support.

Team Leadership and Development

• Direct and Participate in interviewing, onboarding and training of new operations team members.
• Lead, mentor, and supervise operations team to maximize performance and efficiency.
• Conduct performance appraisals, provide feedback, and implement improvement plans.
• Develop high potential employees for promotion.
• Foster a positive work environment by recognizing achievements and encouraging collaboration.

REQUIREMENTS

Supervisory Experience in High-Volume Environment:

Minimum 2+ years of supervisory experience in F&B or Retail. Must have a proven track record of managing operations in a high quality standard environment.

Financial Understanding & Cost Management:

Understanding of basic P&L (Profit & Loss) components. Demonstrated ability to manage Labor Cost through effective rostering (scheduling) and control Inventory/COGS by minimizing waste

People Management & Coaching Skills:

Experience in the full employee lifecycle at the store level: Recruitment, Onboarding, and Performance Management. Must possess strong Coaching Skills—the ability to instruct, correct, and motivate staff on the floor to maintain high service standards (Brand Ambassador mindset).

Problem Solving & Communication:

Excellent communication skills to interact with diverse customers and team members. Ability to remain Calm and Sharp under pressure to resolve customer complaints and operational emergencies effectively.

MAROU WORKPLACE COMMITMENT

At Marou, we foster a transparent, diverse, and inclusive workplace where all recruitment and career development decisions are based on qualifications, skills, and experience. We are committed to providing equal opportunities for learning and growth, ensuring fair compensation and safe working conditions, and maintaining a respectful workplace free from harassment and discrimination.

In accordance with the laws on personal data protection, we shall apply the Personal Data Processing Notice to all candidates. By submitting your application to Marou Chocolate, you confirm that you have read and understood the Personal Data Processing Notice available at the following link: Marou-Privacy Notice to Candidates & Employees-EN.pdf, and consent to our processing of your personal data for the purpose of assessing your suitability for the position and preparing for your potential employment with us.