Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam's coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort's clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
The Assistant Spa Manager supports the Spa Manager in overseeing daily spa operations, ensuring that service excellence, operational consistency, and brand standards are upheld across all spa functions. This role focuses on team leadership, guest experience enhancement, and financial contribution through productivity management and strategic planning.
Reporting directly to the Spa Manager, the Assistant Spa Manager plays a key role in developing supervisors and senior therapists, ensuring seamless coordination between departments, and maintaining the highest standards of wellness service delivery.
Key Responsibilities
Supervise and guide daily spa operations, ensuring smooth and efficient workflow.
Ensure all treatments and guest journeys are delivered in alignment with luxury spa standards.
Implement and maintain standardized operating procedures for treatments and spa services.
Monitor compliance with safety, hygiene, and wellness protocols.
- Team Development & Communication Provide ongoing coaching and mentorship to supervisors, senior therapists, and team members. Support recruitment, onboarding, and continuous professional development. Facilitate regular briefings and training sessions to reinforce service excellence. Encourage a positive team culture built on collaboration and accountability.
- Guest Experience Excellence Monitor service delivery and proactively resolve guest concerns. Recommend personalized wellness programs tailored to guest needs. Ensure treatments consistently meet luxury brand quality benchmarks. Drive guest satisfaction and repeat visitation through exceptional service.
- Facilities & Interdepartmental Coordination Coordinate with Housekeeping and Engineering to maintain immaculate spa facilities. Ensure all wellness equipment (yoga pavilion, gym, Pilates studio, treatment rooms) is safe and fully operational. Maintain a serene and professional spa environment at all times.
- Inventory & Financial Contribution Monitor spa retail and professional inventory, ensuring accurate tracking and replenishment. Support revenue targets through retail upselling and treatment optimization. Assist in budget control and productivity planning to enhance financial performance.
Requirements
- Minimum 3–5 years of experience in spa operations, with at least 1–2 years in a senior supervisory or assistant managerial role.
- Diploma or Degree in Hospitality Management, Wellness Management, or related field preferred.
- Strong knowledge of spa treatments, wellness programs, and luxury guest service standards.
- Proven leadership skills with the ability to motivate and develop a diverse team.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Financial awareness, including budgeting, inventory management, and productivity monitoring.
- Proficient in MS Office; experience with spa management systems is an advantage.
- Fluent in English; additional languages are a plus.
- Professional appearance and commitment to service excellence.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
- Aman Global Complimentary Night Program.
- Single accommodation with full board at the Colleagues Cafeteria.
- Laundry service.
- 12 Annual Leave Days.
- 44 hours per week and 11 public holidays a year.
- PTI Health Care Package for Employee and Immediate Family Members.
- Competitive Remuneration Package.
- Learning and development programmes through Aman.
- Year-end Bonus.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.
