Assistant Manager IT Business Support

Job Responsibilities

• Leading the operation support to handle in-house systems support and problem solving for end-users
• Responsible for first line IT operation & infrastructure problem analysis & solution identification, and assignment to corresponding parties
• Lead regular review on support issues for operation improvements
• Work with direct manager to define SOP on IT operation process
• Assist on system & database integration and administration
• Prepare system documents, including functional specification, technical specification, user manual, user training and etc.
• Conduct system testing with testing team for software applications
• Perform any other ad-hoc projects as assigned by supervisor

Job Requirements

• Bachelor Degree or above in Information Technology / Computer Science or equivalent
• 4-5 year hands-on experience in software application support and maintenance
• With prior experiences in Microsoft Dynamics 365, or other Microsoft .NET development framework will be a definite advantage
• Good interpersonal and communication skills to be a team player
• Strong sense of responsibilities, problem solving skills, self-motivated and proactive
• Able to work under pressure to handle multi-tasks effectively and independently
• Good command of spoken and written English
• Immediate availability is highly preferred
• Experience in Trading or Garment industry is an advantage