Assistant Manager, Claims

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

FWD Vietnam was established in 2016 and is a member of FWD Group.For more information, please visit

PURPOSE

• Build up and improve Claims workflow to help daily operation of faster, more

• Improve the STP for H&S claim and NPS core

• Contribute to claims customer service.

KEY ACCOUNTAIBILITIES

• Authorize payment voucher and ensure all claim payment process within TAT

• Review all manual letter including declined letter, minor claim letter and major claim letter to ensure within TAT

• Manage 100% admin tasks relating to claim process (register, corresponding, payment, documented storage)

• Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management

• Support to build up and enhance Claims functions on Customer Portal, IVR application, Zalo application and UAT new products, new systems.

• Deliver daily reports for Claims team including Assessment team, Investigation team, PC team to check to ensure all claim cases which are processing in TAT.

• Support TPA vendors to improve the STP for H&S claim and NPS core.

• Follow up TPA's quality and all reports

• Follow up the payment process of Service fees & Fund management

• Other tasks as assigned.

QUALIFICATIONS / EXPERIENCE

• University Graduate Economics, Finance or Medical University is preferable

• LOMA certificate is preferable

• At least 5 years of experience in Life Insurance.

KNOWLEDGE & TECHNICAL SKILLS

• Good command of English and Vietnamese

• Experienced in making claim reports would be great advantage

• Knowledgeable in computer software and skillful in system usage

• Well organized and good time management

• Pro-active, innovative, integrity, meticulous and diligent

• Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges.