Duties and Responsibilities:
Six Senses Vision & Values
- Fully understand and embrace Six Senses vision, values, and sustainability commitments, applying them in all aspects of the role.
- Adhere to brand standards and ensure effective communication across all levels of the operation.
Specific Responsibilities
- Apply Six Senses Service Recovery principles to resolve guest concerns and exceed expectations.
- Build and maintain positive relationships with colleagues to support a strong team culture.
- Maintain a high standard of personal grooming, hygiene, and professional conduct.
- Be an ambassador of the brand, ensuring all guest interactions reflect the image and reputation of the resort.
- Attend all required meetings and training sessions.
- Ensure all duties are performed ethically and in compliance with local laws and company policies.
- Proactively provide suggestions to improve operations and guest experience.
- Perform additional duties as assigned, including cross-exposure opportunities within other properties if required.
General Responsibilities:
- Support the Executive Housekeeper in managing daily housekeeping operations and supervising team members.
- Inspect VIP rooms and conduct regular checks of guest rooms, public areas, and back-of-house areas.
- Coordinate with Front Office to ensure room readiness and availability.
- Ensure high standards of cleanliness, hygiene, maintenance, and presentation across the resort.
- Oversee Laundry, Uniform Room, Public Areas, Gardening, and Minibar operations.
- Monitor inventory, purchasing, and cost control for housekeeping supplies.
- Ensure compliance with safety, fire, emergency, and security procedures, including lost & found and key control.
- Coordinate deep cleaning, preventive maintenance, and special projects.
- Assist in scheduling, duty rosters, and workforce planning.
- Support recruitment, training, and performance management of housekeeping hosts.
- Coach, mentor, and develop team members to enhance performance and engagement.
Position Requirements:
Qualifications
- Diploma or Degree in Hospitality Management preferred.
Work Experience
- Minimum 3 years of progressive housekeeping experience, preferably in a luxury resort environment.
- Supervisory or Assistant Manager experience preferred.
Technical Skills
- Strong leadership and interpersonal skills.
- Proficiency in Microsoft Office.
- Ability to work in a multicultural environment.
- Strong problem-solving and organizational skills.
- Good command of English; additional languages are an advantage.
Work Environment
- Ability to work under pressure and meet deadlines.
- May require light physical activity (lifting up to 10 lbs).
- Directs and controls all subordinate housekeeping host to ensure that all day to day operational matters are handled on time and guest expectations are met.
- Inspects daily VIP allocated rooms and to spot check rooms of In-house VIP guest.
- Coordinates with front office to ensure that rooms are serviced according to guest requirements, and that adequate vacant clean rooms are available to sell.
- Conducts frequent checks of rooms, public areas and heart of house areas, ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, host grooming, and manning levels are in order and takes appropriate action where necessary.
- Assists in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per resort standards.
- Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations.
- Assists in monitoring the standard of work carried out by contractors engaged by the resort to ensure it meets the agreed quality.
- Monitors and controls Housekeeping tasks such as lost and found, key control procedures, security and emergency schedule in order to ensure security of hosts and guests.
- Coordinates the spring cleaning, heavy cleaning, extra work schedule, maintenance requisition of all rooms and public areas with Executive Housekeeper and ensures such schedules are followed.
- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling.
- Assists in the maintenance of efficient administration of the Housekeeping Department.
- Assists in the selection training and evaluation of subordinate hosts.
- Coaches, counsels, disciplines and develops subordinate hosts.
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