Assistant Front Office Manager

WHAT YOU WILL BE DOING

• Support the Front Office Manager in overseeing all operations of the Front Office department, including Front Desk, Telephone Operator, Concierge, and Executive Lounge.

• Ensure smooth coordination across teams to deliver exceptional guest service and operational efficiency.

• Handle guest feedback and complaints with professionalism to enhance overall guest satisfaction.

• Monitor daily performance metrics and implement strategies to achieve departmental and hotel goals.

• Participate in the recruitment, interviewing, and onboarding of new team members in alignment with hotel standards.

• Conduct regular training sessions and maintain accurate training records to ensure employee development and productivity.

YOUR EXPERIENCE AND SKILLS INCLUDE

• Minimum 3 years of experience in Front Office supervisory or assistant management roles.

• Bachelor's degree or diploma in hotel management or a related field. 

• Good command of English, both verbal and written. Additional languages are a plus.

• Strong results-oriented, team management and leadership skills.

• Excellent analytical and problem-solving abilities, with strong organizational and training skills.