Organization- Hyatt Regency Nha Trang
Summary
- Monitors overall room standards and collaborates with Housekeeping and Engineering to ensure guest rooms, VIP arrivals, and public areas meet brand expectations.
- Oversees Front Office operations, ensuring clean data, guest satisfaction, and proper handling of overbookings and room allocations.
- Leads grooming, training, and performance development for Front Office staff to maintain high service and presentation standards.
- Promotes cross-departmental teamwork, compliance with hotel policies, and continuous improvement based on guest and employee feedback.
Qualifications
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years of work experience in a similar managerial role at an international branded hotel.
Fluency in spoken and written English required.
Strong interpersonal skills, good problem solving and administrative skills, and high competency in Microsoft Office.
