Working Location: Nexus Building, Sai Gon Ward, HCMC
Job Purpose
As the Demand Planning Assistant Manager, you will orchestrate the end-to-end demand signal for your division. You are responsible for building high-accuracy turnover projections and ensuring optimal service levels. Your role is a strategic bridge between Sales, Marketing, and Finance, directly impacting the economic performance and agility of our Business Units in an Omnichannel (O+O) environment.
Key Job Accountabilities
Demand Forecasting & O+O Strategy
- Lead the Omnichannel (Online + Offline) demand planning process to ensure forecast quality and stock health.
- Develop robust baseline forecasts using statistical modeling and system data, enriching them with documented business assumptions.
- Manage the complexities of E-commerce volatility, promotional peaks (Double Days, Payday), and offline retail seasonality.
S&OP Facilitation & Stakeholder Management
- Lead the Sales & Operations Planning (S&OP) cycle: proactively challenge promotional plans and new launch animations from Sales and Marketing.
- Construct granular constrained and unconstrained forecasts, ensuring alignment with Trend and Budgetary targets.
- Achieve consensus with Business Unit leaders and ensure data integrity across all planning systems within defined deadlines.
Upstream Coordination & Supply Integration
- Partner closely with Market Supply Planners to synchronize demand signals with supply capabilities, focusing on new launches, discontinuations, and risk mitigation for stock-outs.
- Lead Excess & Obsolete (E&O) reduction strategies to maintain a healthy inventory profile.
Process Excellence & Digital Transformation
- Drive continuous improvement of forecasting methodologies by implementing Zone best practices and digital tools.
- Champion the use of Data Analytics (SQL, Power BI) to automate reporting and provide deeper business insights.
- Conduct cross-functional training to enhance the organization's planning maturity.
People Development
- Manage and upskill 01 direct report, fostering a culture of excellence, data-driven decision-making, and career growth.
KEY PERFORMANCE INDICATORS (KPIs)
- Core KPIs: Sales Forecast Accuracy (SFA), Forecast Bias, Inventory Level (Days of Inventory), Service Level (FR), and E&O (Excess & Obsolete) management.
- Probation Success (6 Months):
- Full mastery of the LDB Demand Planning & FM (Flow Management) process.
- Ability to independently lead S&OP meetings and provide strategic challenge to stakeholders.
- Comprehensive ownership of all DP working files and automated Dashboard reporting.
Requirements
Education & Experience
- Education: Bachelor's degree in Supply Chain, Business, Data Science, or a related field.
- Experience: Minimum 5 years of experience in Demand Planning or Supply Chain, preferably within the FMCG or Beauty industry.
- Domain Knowledge: Proven experience in E-commerce planning and working within an international/multicultural matrix environment.
Technical Skills
- Advanced Data Proficiency: Expert level in Excel; proficiency in SQL and Power BI is highly preferred.
- Systems: Experience with planning software (e.g., SAP, FuturMaster, or similar).
Soft Skills
- Influencing & Impact: Ability to challenge senior stakeholders and drive consensus across functions.
- Analytical Power: Strong ability to translate complex data into actionable business strategies.
- Agility: A dynamic and resilient mindset, comfortable navigating a high-growth, fast-paced environment.
- Leadership: Strong team management and coaching capabilities.
