1. Business & Marketing Planning and Execution for Managed Stores
- Establish revenue targets for stores in the assigned region (quarterly/monthly/weekly/daily) based on assigned sales objectives.
- Monitor and drive the implementation of business and merchandise plans in line with store targets, proposing solutions for operational issues as they arise.
- Oversee complaint resolution at stores and address escalated complaints beyond the Store Manager's authority.
- Collaborate with other departments to resolve customer complaints/feedback, ensuring a balance of interests for all parties.
- Maintain regular coordination with other regions regarding sales performance and inventory status.
- Propose, coordinate, and monitor marketing initiatives for stores within the region.
- Ensure adherence to brand standards, including Sales Consultants appearance (uniforms, professionalism) and store presentation (displays, cleanliness, lighting, and sound).
2. Staff Management, Supervision & Developmen
- tSupervise Store Managers to ensure proper execution of their assigned responsibilities
- .Train and evaluate Store Managers effectiveness in staff training
- .Conduct training and post-training assessments for Sales Consultants on product knowledge, professional conduct, sales techniques, and conflict resolution
- .Conduct periodic performance reviews for Store Managers and oversee their staff evaluations, recommending development plans as needed
- .Organize and participate in monthly and ad-hoc store meetings to identify operational challenges and propose corrective/preventive actions
- .Develop incentive programs for Sales Consultants and Store Managers to drive sales, foster teamwork, and reinforce company culture
- .Participate in disciplinary meetings and ensure compliance with corrective measures
.
3. Market Research, Customer Insights & New Product Proposa
- lsMonitor market trends and competitor activities, providing updates to adjust business strategies accordingl
- y.Brief Store Managers and Sales Consultants on competitors promotions and recommend counter-strategie
- s.Analyze market trends to provide feedback on design directions and competitor product offerings in the regio
n.
4. Network Care & Expans
- ionSupport site selection for new stores to ensure strategic network grow
- th.Evaluate business performance of managed stores, identify underperforming locations, and propose improvement pla
ns.
5. Additional Responsibili
- tiesPerform other duties as assigned by managem
ent.
