Position Overview
We are seeking a proactive, experienced, and customer-focused Collections & Accounts Receivable Specialist to manage our end-to-end collections process. This mid-senior level role is critical to Renova Cloud's financial health and credibility, ensuring the timely collection of monthly payments from our growing customer base. The ideal candidate will have strong negotiation skills, excellent attention to detail, and a focus on maintaining positive customer relationships, especially with our top-tier clients.
- Reports To: Finance Manager
- Location: Hanoi Office
Key Responsibilities
A. Collections Management (Primary Focus)
- Prioritized Collections: Execute a focused collection strategy for the top 20 strategic accounts to ensure their payments are secured on time, every time, through proactive communication and relationship management.
- Dunning & Follow-Up: Manage the collection process for all other active customers, utilizing automated AR software to drive efficiency in sending payment reminders (dunning) and following up on overdue invoices via phone, email, and customer portal.
- Dispute Resolution: Proactively research, document, and resolve complex billing disputes or discrepancies in collaboration with the Sales, Customer Success, and Billing teams to expedite payment.
- Negotiation: Negotiate and document payment arrangements for delinquent accounts, escalating high-risk accounts to the Finance Manager for credit holds or legal action when necessary.
- Cash Application: Accurately apply and reconcile incoming payments (wire transfers, bank transfers, etc.) to outstanding invoices in the accounting system.
B. Process & Reporting
- KPI Management: Regularly track and report on key metrics including Days Sales Outstanding (DSO), aging percentage, and collection forecasts to the Finance Manager.
- Process Improvement: Identify bottlenecks and recommend enhancements to the AR and collections workflow, policies, and internal controls to reduce delinquency and accelerate cash flow.
- Tool Utilization: Suggest and maximize the efficiency and functionality of the AR automation/accounting software to improve collections cadence and reporting accuracy.
- Compliance: Ensure all collection activities adhere to company credit policies and local Vietnamese regulations.
C. Customer Relationship Management
- Professionally handle customer inquiries related to billing, disputes, or payment terms.
- Escalate problematic accounts to management with analysis and recommended actions.
- Maintain regular and strong relationships with key accounts to ensure timely collection and customer satisfaction.
D. Reporting & Compliance
- Generate weekly and monthly AR reports for the Finance Manager.
- Track collection performance, identify trends, and propose improvements.
- Ensure adherence to company policies and contractual obligations with AWS.
- Other tasks assigned by the Manager.
Required Qualifications
- Experience: 3-5+ years of dedicated experience in Accounts Receivable, Collections, or Credit Control, ideally within a recurring billing, SaaS, or IT/Cloud services environment.
- Education: Bachelor's degree in accounting, Finance, Business Administration, or a related field.
- Systems Proficiency: Proven experience using modern accounting software (e.g., QuickBooks, Zoho Books, SAP, Oracle) and/or a specialized AR automation platform (e.g., Versa pay, Invoiced).
- Communication: Fluent in Vietnamese and professional working proficiency in English (both written and verbal) to communicate effectively with domestic and international customers/partners.
- Skill Set: Exceptional negotiation, problem-solving, and relationship management skills with a high degree of professionalism.
Preferred Qualifications
- Experience in a company that is an AWS or other cloud service provider partner.
- Familiarity with usage-based billing models.
- Experience in the technology sector in Vietnam.
