About Gia Binh
Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Group—one of Vietnam's leading developers in real estate and infrastructure—to act as the investor partnering with the State in creating a landmark of national significance.
With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.
Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertaking—where professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.
Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.
JOB PURPOSE
Provide expert-level operational command and decision support within the Airport Operations Control Centre (AOCC) to ensure safe, efficient, and resilient airport operations. Integrates real-time operational information across airside, landside, terminal, and airline interfaces to manage complex disruptions and high-risk scenarios. Acts as a Duty Officer during assigned shifts and supports capability development through mentoring and technical guidance.
KEY ACCOUNTABILITIES
I. Operational Command & Coordination
- Act as Airport Duty Officer during assigned shifts, lead real-time operational command activities within the AOCC, ensuring integrated management of airside, landside, terminal, and airline operations, in accordance with approved procedures.
- Maintain airport-wide situational awareness and lead the coordination of responses to complex disruptions and irregular operations (IRROPS) effectively.
- Assess multi-source operational information to resolve flight conflicts, capacity constraints, and high-risk operational scenarios in a timely manner.
- Coordinate closely with Flight Coordination, Airside, Terminal, and Ground Handling teams to align operational actions during live operations.
- Provide expert technical guidance and decision support to AOCC staff during disruptions, emergencies, and elevated-risk situations.
II. Operational Analysis & Optimization
- Use airport operational systems and tools (e.g., AODB/FIDS, A-CDM platforms, slot and gate/stand management systems) to monitor operational trends and emerging constraints.
- Analyze operational conditions and recommend recovery options and capacity utilization adjustments to support timely decision-making and minimize delays.
- Conduct post-incident operational reviews and root cause analysis to identify contributing factors and improvement opportunities.
- Collaborate with relevant teams to align operational recovery actions with approved procedures and regulatory requirements.
- Prepare operational analyses, reports and briefings for senior management and relevant stakeholders, providing factual insights to support strategic decision-making.
III. Compliance, Training, & Continuous Improvement
- Ensure all AOCC operations adhere strictly to IATA, ICAO, CAAV or relevant regulatory frameworks and safety standards.
- Lead training sessions and workshops to enhance the technical and operational capabilities of AOCC personnel.
- Contribute to continuous improvement initiatives by integrating lessons learned from operational incidents and industry best practices.
- Support audits and inspections by regulatory bodies through providing operational inputs, documentation and clarifications, as required. Ensuring readiness and compliance documentation are maintained.
- Promote a culture of safety, collaboration, and operational excellence within the AOCC team.
JOB REQUIREMENTS
Qualifications & Work Experience:
- Tertiary qualification in aviation, operations, engineering, or a related field is preferred. Candidates with substantial relevant experience may be considered in lieu of formal qualifications.
- 10–12 years of progressive operational experience in airport operations, airline operations control, or a related operational environment, preferably within a 24/7, high-reliability setting.
- At least 5 years of experience in an Airport Operations Control Centre (AOCC), operational command role, or equivalent real-time operations coordination function.
- Demonstrated experience acting in a shift-based command or duty officer capacity, leading real-time operational coordination during disruptions and irregular operations.
- Proven ability to coordinate effectively with internal operational departments and external operational stakeholders during both normal and disrupted operations.
- Strong working knowledge of International Civil Aviation Organization (ICAO) standards and the ability to quickly interpret and apply local aviation regulations relevant to airport operations.
- In-depth understanding of end-to-end airport operational processes, across both airside and terminal environments, including disruption and recovery scenarios.
- Proven experience working with airport operational and decision systems e.g., FDS, A-CDM, slot and capacity management, and gate allocation tools etc. to support real-time operational coordination and decision making.
- Experience working in large, complex, or international aviation environments is preferred.
Certifications & Licenses:
- Valid Airport Operations Certificate or equivalent industry-recognized certification preferred.
- ICAO Safety Management Systems (SMS) training certification preferred.
