About Gia Binh
Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Group—one of Vietnam's leading developers in real estate and infrastructure—to act as the investor partnering with the State in creating a landmark of national significance.
With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.
Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertaking—where professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.
Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.
JOB PURPOSE
Airport Duty Manager leads and coordinates airport operations during assigned shifts, serving as the airport's senior operational representative. The role oversees real-time operations, manages disruptions and emergencies, coordinates stakeholders, and ensures safe, secure, efficient, and compliant airport operations.
KEY ACCOUNTABILITIES
A/ Airport Operational Command, Control & Decision-Making
- Exercise delegated operational authority on behalf of the Airport Operations Director and represent the Airport Operator before the Airport Authority and relevant government agencies during assigned shifts.
- Lead AOCC operations and maintain airport-wide situational awareness, operational oversight and senior on-shift decision-making.
- Coordinate real-time responses to IRROPs, operational disruptions, incidents and elevated-risk events, including LVP activation and related operational restrictions.
- Coordinate implementation of the AOP, contingency arrangements, business continuity plans and operational recovery strategies.
- Ensure significant operational decisions, restrictions, incidents and coordination activities are accurately recorded in the Airport Operational Log.
B/ Stakeholder Coordination, Recovery Management & Operational Resilience
- Act as the primary operational escalation point for airlines, ground handling providers, airport departments and government authorities during assigned shifts.
- Coordinate resources, priorities and recovery objectives across stakeholders during operational disruptions.
- Coordinate with VATM, A08, emergency services and relevant authorities to maintain safe and efficient airport operations.
- Chair operational coordination meetings, disruption management activities and escalation processes for significant operational events.
- Prepare operational reports and post-event reviews and conduct structured shift handovers to ensure operational continuity.
C/ Safety, Emergency Management & Construction Coordination
- Implement SMS requirements and promote a proactive safety culture across airport operations.
- Lead the initial operational response to airport emergencies in accordance with the AEP, activate the EOC when required and perform Airport Duty Manager responsibilities until command is formally transferred.
- Coordinate emergency response with RFFS, medical services, A08, the Airport Authority and other responding agencies.
- Coordinate operational risk management, support occurrence investigations and oversee corrective actions in coordination with Aviation Safety & Compliance.
- Ensure airport operations comply with ICAO SARPs, CAAV requirements and approved airport procedures and operational standards.
- Identify opportunities to improve operational resilience, performance and readiness through lessons learned, operational reviews and continuous improvement initiatives.
D/ Operational Resilience & Continuous Improvement
- Monitor operational capacity, constraints and emerging risks and implement appropriate mitigation measures to maintain safe and efficient operations.
- Coordinate safety arrangements for concurrent construction activities and exercise delegated authority to suspend activities where immediate risks to airport safety or operational continuity exist.
- Apply collaborative operational decision-making principles appropriate to GBIA's foundation-phase operating model and support progressive A-CDM implementation.
- Drive improvements in operational resilience, performance and readiness through lessons learned, operational reviews and continuous improvement initiatives.
JOB REQUIREMENTS
A/ Qualifications
- Bachelor's Degree in Aviation Management, Airport Operations, Air Transport Management, Business Management or a related discipline.
- Postgraduate qualifications or advanced training in Airport Operations, Airport Operations Control or a related discipline are preferred.
- Strong knowledge of airport operational control, aviation safety and integrated airport operations within a regulated aviation environment.
B/ Work Experience
- Minimum 10 years of experience in airport operations, airline operations control, AOCC or a comparable aviation operational environment.
- Demonstrated experience as an Airport Duty Manager, AOCC manager, shift manager, operational supervisor or operational coordinator, with responsibility for airport-level decision-making.
- Strong understanding of integrated operations across airside, terminal and landside environments.
- Proven experience managing IRROPs, operational disruptions, emergency situations and operational recovery in complex multi-stakeholder environments.
- Experience using AODB, airport operational control systems and operational reporting tools, with strong knowledge of ICAO SARPs, SMS and applicable civil aviation regulations.
C/ Certifications & Licenses
- Airport Operations qualification or equivalent aviation industry certification is preferred.
- ICAO Safety Management System (SMS) training.
- Airport Emergency Plan (AEP) and Incident Command System (ICS) training.
