It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Operational Care Specialist coordinates and monitors shipments to ensure timely, accurate delivery and customer satisfaction. The role involves managing bookings, documentation, and carrier arrangements while ensuring compliance with industry and KN standards.
How you create impact
- To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
- To follow the communication concept for effective communication with stakeholders
- To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs
- To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
- To immediately report problems, operational disputes or discrepancies to supervisors or managers
- To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
- To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered
- To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical
- To maximize profitability through cost optimization
- To be part of process improvement identification, and implementing changes
- To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
What we would like you to bring
- Bachelor's degree in International Business, Supply Chain, Logistics, or a related field.
- Minimum 1 year of relevant experience in Air Logistics Operations (Import/Export).
- Solid knowledge of international freight forwarding, logistics, and import/export processes.
- Strong customer service orientation with excellent communication, task, and time management skills.
- Careful, responsible, detail-oriented, and able to work under high pressure and heavy workload, flexibility to support overtime.
- Good command of English, both verbal and written.
What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impacton business, on customers, and on careers. Here's what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with uspersonally and professionallythrough world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worldsa trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
