Air Customer Service Intern

WHAT ARE YOU GOING TO DO

Learn general airfreight processes, Incoterms basics, and customer service workflows through hands-on support.

Support Air Customer Service team in daily operational activities under supervision.

Assist in communicating with suppliers, internal teams, and assigned customers to prepare, check, and verify airfreight documents (HAWB, MAWB, invoice, packing list, COO if applicable) to ensure accuracy and SOP compliance.

Follow up with internal teams (Operations, Capacity & Planning, Overseas Agents) on cargo readiness, booking status, and shipment progress, based on instructions from CS executives.

Support basic data checking, reporting, and document reconciliation tasks as assigned.

Assist in shipment tracking and promptly report delays or exceptions to CS executives for further action.

Support preparation and checking of shipment milestones, flight details, and POD status in system, and assist in updating customers as guided.

WHAT ARE WE LOOKING FOR

3rd or 4th year student majoring in Logistics & Supply Chain, International Business, or related fields.

Strong interest in airfreight operations and customer service.

Careful, detail-oriented, and disciplined in following procedures.

Basic knowledge of importexport documentation is an advantage.

Communicate effectively and confidently, with a strong focus on customer service.

Able to read and write professional emails in English for daily work communication.

Responsible, proactive in learning, and open to feedback.

Able to handle tasks requiring speed and accuracy.

Good teamwork spirit and cooperative attitude.