Air Customer Service Executive

Headcount:

SGN: 01 Permanent

HAN: 01 Temporary (10months) - open for fresh graduated.

Location:

SGN: 60 Truong Son Street, Tan Son Hoa Ward, Ho Chi Minh City

HAN: Leadvisors Tower, 643 Pham Van Dong Street, Nghia Do District, Hanoi

Responsibilities

Tasks and Responsibilities:

Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.

Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.

Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.

Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.

Communicate operational and commercial needs of the branch and the branch's clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.

Build and maintain customer relationships and improve customer retention through daily communication.

Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.

Complete KPI while adhering to all processes and legal constraints.

Other jobs per request on demands.

Qualifications

1. 1-3 years + relevant experience in freight forwarding industry.

2. Possessing expertise in managing electronics accounts is an advantage

3. Must be fluent in English, Chinese is a plus.

4. High quality written and verbal communication skills

5. Flexibility to adapt to change and thrive in a fast-paced environment.

6. Dependability.

7. Ability to multitask required.

8. Attention to detail.

9. Accurate and able to produce quality work.

10. Proficient in Microsoft Office.

Opportunities and Benefits:

Candidates will have unparalleled opportunities for learning and accelerated career growth working in a fast-paced, hyper-growth environment. As a member of the team, you'll have opportunities to:

- Broaden your professional network in the areas of logistics.

- Chances for development and promotion in a Professional, dynamic and friendly working environment.

We offer candidates the following benefits:

- Competitive salary with full salary on probation & full HI - UI SI package.

- 13th month salary

- Mobile phone card monthly

- Annual health check, Healthcare benefits

- Attractive Annual leave regime, team activities monthly, team building trip, Year-end party...

- Other benefits are according to Vietnam Laws and as company's regulations.