The AI Engineer is responsible for researching, developing, and deploying artificial intelligence solutions that serve both internal operations and client needs. This role plays a critical part in the company's AI-Driven transformation roadmap, with a focus on automation systems, AI Agents, and supporting the Data team in building intelligent analytics tools.
Job Description:
AI Agent & Automation Development
- Design and develop AI Agents for internal enterprise use and client-facing applications (RAG, chatbots, automation agents).
- Build automated data pipelines: collection, cleansing, enrichment, and distribution powered by AI.
- Develop intelligent alerting systems with built-in root cause analysis and recommended actions.
- Collaborate with the Salesforce CRM team on system integrations between CRM and other platforms (Call Center, DMS, Social Platform) to ensure seamless data exchange and end-to-end customer journey tracking.
Data Team Support
- Collaborate with the Data team to add AI layers on top of existing dashboards and analytics tools.
- Build AI tools to automate data processing workflows and quality validation.
- Advise on and implement AI techniques to improve reporting accuracy and speed.
Internal AI Strategy
- Evaluate and recommend AI models and frameworks suited to each real-world business use case.
- Train and support team members in applying AI to their daily workflows.
- Monitor emerging AI developments and apply relevant techniques to production systems.
Requirements
- Minimum 2–3 years of hands-on AI/ML development experience in production environments.
- Proven track record designing and deploying at least one AI Agent or RAG system in a real project.
- Proficient in Python at production level; capable of writing and reviewing high-quality code.
- Strong understanding of the LLM ecosystem: OpenAI, Anthropic, Gemini, Llama, and advanced prompting techniques.
- Experience with vector databases (Pinecone, Weaviate, Chroma, pgvector).
- Working knowledge of Salesforce CRM: data model, automation flows, or API integration.
- Demonstrated application of AI to solve real business problems; able to present work via portfolio or case study.
Preferred
- Experience with Langchain, LlamaIndex, CrewAI, or equivalent AI agent frameworks.
- Familiarity with Salesforce Einstein, Agentforce, or AI integration on the Salesforce platform.
- Experience with MLOps: model serving, monitoring, and A/B testing.
- Portfolio of production AI projects available for review (GitHub, demo, case study).
Location:
Ho Chi Minh – Lim Tower 3 - 29A Nguyen Dinh Chieu street, Da Kao, District 1
Brand:
Merkle
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term)
