Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Key Accountabilities
one. Strategic Training Needs Analysis
- Lead training needs analysis aligned with business priorities, agency development roadmap, and performance data.
- Analyze sales productivity, retention, activation, and capability gaps to identify priority learning interventions.
- Translate business needs into learning strategies, competency frameworks, and learning architectures.
- Act as a thought partner to business stakeholders by recommending effective capability development solutions beyond traditional training when appropriate.
two. Training Program Design & Development
- Lead and oversee the design and development of training programs in accordance with the approved training roadmap.
- Ensure all programs:
- Align with defined business objectives and learning outcomes.
- Apply modern learning methodologies such as Adult Learning Principles, Experiential Learning, Blended Learning, and Microlearning.
- Are designed, managed, and developed with high quality, timeliness, covered pre-while-post training framework, and adherence to the Standard Operating Procedures (SOP).
- Be coordinated with relevant departments to ensure scripts, forms and tools comply with PVA regulations and the law.
- Drive the design of learning solutions for key target segments, mostly focus on Agency Force & as per projects needs.
- Review, standardize, and continuously enhance training content, tools, and learning journeys.
- Be coordinated with relevant departments to ensure scripts, forms and tools comply with PVA regulations and the law.
3. Train-the-Trainer, Evaluation & Quality Monitoring
- Serve as a model instructor if needed.
- Lead Train-the-Trainer (TTT) and certification activities for Training Delivery team.
- Use insights and data to drive continuous improvement of training programs and learning solutions.
- Be coordinated with relevant departments to ensure scripts, forms and tools comply with PVA regulations and the law.
4. Project Management & Cross-functional Collaboration
- Manage and deliver key training and capability development projects at company level.
- Collaborate closely with internal stakeholders.
- Work with regional or international experts to adopt best practices and continuously enhance program quality.
Scope of Responsibility
- End-to-end accountability for the quality and effectiveness of assigned training programs.
- Authority to make professional decisions related to learning design and development within approved frameworks.
- Ensure compliance with internal SOPs, regulatory requirements, and company standards.
- Execute ad hoc tasks or projects assigned by management
Job Requirements
Educational Background
- Bachelor's degree or above in Insurance, Business, Education, Human Resources, Training Management, or related disciplines.
Experience
- >5 years of experience in:
- Training Design & Development.
- Learning & Development or Training Management.
- Proven experience in leading training projects and guiding learning professionals.
Professional Knowledge
Strong Understanding Of
- Life insurance agency business and distribution models.
- Instructional Design and Adult Learning principles.
Skills & Competencies
- Strategic thinking with strong business orientation
- Learning solution design
- Training & Coaching
- MS Office, Data literacy and AI awareness (conceptual application, not technical coding)
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
