Agency Solution Manager - Vietnam

Responsibilities

Team Introduction

The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

We're looking for a strategic and hands-on Agency Solutions Manager to manage and grow a portfolio of agency-led accounts in Vietnam's agency landscape. These clients sit in our agency business and your role will be to scale them toward mid-market or key account graduation, building sustainable pipelines and driving product adoption.

1. Account Management - Build strong relationships with key stakeholders across agencies and clients - Lead business reviews and planning sessions alongside Sales, with a consultative lens - Manage and grow post-sale client relationships across Branding, Performance, and e-Commerce products by monitoring and analyzing ad campaigns, proactively identifying opportunities to improve results, and upselling through a strong understanding of performance metrics and platform mechanics. - Drive educational enablement by building and delivering training programs for both internal teams and external partners to deepen product knowledge and campaign maturity.

2. Product & Solution Expertise - Educate partners on TikTok's ad solutions and how they solve business goals - Develop scaled consultation and analytical strategies to help clients and agencies improve campaign performance and maximize opportunities for their clients advertising - Drive adoption of key products and ad solutions through education, insights, and strategy. - Develop playbooks, test-and-learn frameworks, and vertical case studies

3. Consultation & Insights - Translate campaign and market data into actionable insights - Shape client and agency strategy based on learnings from scaled and focused accounts - Share feedback to inform internal product and GTM development

Qualifications

Minimum Qualifications

- 3+ years experience in client servicing, digital marketing, or media planning/buying

- Strong understanding of media KPIs across performance and brand campaigns

- Excellent communication skills and the ability to influence internal and external partners

- Strong commercial acumen, capable of strategically driving agency partners towards common goals

- Confident with campaign setup, optimization, and troubleshooting

- Highly organized, analytical, and a creative problem solver who thrives in fast-paced environments

- Proficiency in Excel, PowerPoint or Keynote

Preferred Qualifications

- Experience working with or at media agencies with a focus on social, search, and/or programmatic

- Experience managing a high-volume portfolio of 50+ clients and 10 focus agencies, with the ability to strategically segment and allocate resources to maximize business impact

- Experience leveraging AI tools and platforms to enhance workflow efficiency, optimize processes, or streamline analysis.

- Experience building scalable programs or enablement initiatives aimed at driving education and product adoption

- Experience with both closed and open-loop e-Commerce

- Ability to simplify the complex and bring structure to ambiguous situations

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.