About Dat Bike:
Dat Bike is a technology startup whose mission is to drive mass adoption of green transportation. We make the most compelling and dependable electric bikes so that customers can just switch without making any compromises. To do this, we welcome the brightest people to join our journey.
Dat Bike team consists of young, ambitious people who are result driven. We want to grow Dat Bike to become a giant in the world. Join us if you want to make something great, from scratch!
Responsibilities:
- Process Standardization: Design, deploy, and continuously optimize After-Sales Standard Operating Procedures (SOPs), 5S guidelines, and workflow systems across the entire 3S Dealer network.
- Quality & Infrastructure Auditing: Lead periodic service quality, safety, and infrastructure audits at dealer workshops, and manage the Day 1 Readiness process for newly established Service Hubs.
- Performance & Data Management: Monitor and analyze key service metrics (e.g., Workshop Utilization, Technician Productivity, Customer Return Rate, Service Lead Time) using VMS/ERP systems to identify and resolve operational bottlenecks.
- Supply Chain & Warranty Optimization: Streamline warranty claim approval workflows and assist dealers with spare parts requirement planning (MRP) to ensure high fill-rates while minimizing dead inventory.
- Dealer Enablement: Develop and deliver operational training programs for Dealer Managers and Service Advisors, focusing on system utilization, efficient workshop management, and customer satisfaction (CSI/NPS).
- Continuous Improvement: Initiate and lead Kaizen/Lean projects to eliminate operational waste, reduce customer wait times, and maximize workshop capacity across the network.
- Stakeholder Collaboration: Act as the primary operational liaison between the internal Manufacturing & Bike Servicing Department and external independent dealer partners, fostering a collaborative, win-win business relationship.
Requirements:
- Education: Bachelor's degree in Industrial System Engineering, Supply Chain Management, Operations Management, or a related field.
- Experience: Minimum of 4+ years of proven experience in After-Sales Operations, Service Network Management, or Service Supply Chain, preferably within the automotive, EV, or high-tech retail industries.
- System & Data Acumen: Strong analytical skills with hands-on experience using ERP/VMS systems. Ability to extract and interpret operational data to drive decision-making (familiarity with SQL or data visualization tools is a strong plus).
- Process Improvement Skills: Demonstrated ability to map, analyze, and optimize workflows. Certifications in Lean Six Sigma (Green/Black Belt) or ISO Quality Management Systems are highly advantageous.
- Interpersonal Capabilities: Excellent project management, negotiation, and stakeholder management skills. Ability to effectively influence and guide independent business partners in a B2B2C model.
- Adaptability: A proactive, problem-solving mindset suitable for a fast-paced startup environment, along with a willingness to travel for network audits and dealer support.
Benefits:
- Salary: negotiable.
- Meal support according to company policy.
- Social insurance.
- MIC insurance.
- Discount price to buy a Dat Bike.
Location:
Dat Bike Factory, Lot II-1, Road No. 1, CN2 Group, Tan Binh Industrial Park, Tay Thanh Ward, Ho Chi Minh City
