Location: Vietnam (Frequent overseas travel)
Company: VinFast
Job Overview
VinFast is seeking an
After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets, including
Indonesia, India, the Philippines, and other international markets. This role plays a critical part in ensuring service excellence, operational efficiency, and customer satisfaction in VinFast's global expansion journey.
Key Responsibilities
- Manage and oversee after-sales operations across assigned overseas markets, ensuring alignment with VinFast's global standards and strategies.
- Coordinate with local distributors, service partners, and internal stakeholders to ensure smooth operation of service networks, spare parts supply, warranty, and technical support.
- Monitor and improve service KPIs, customer satisfaction, service quality, and operational performance in each market.
- Support the setup and scaling of after-sales infrastructure (service centers, processes, systems, training) in new and developing markets.
- Act as the main liaison between overseas markets and Vietnam headquarters for all after-sales operational matters.
- Identify operational risks, issues, and gaps; propose and implement corrective and preventive actions.
- Conduct frequent overseas business trips to audit operations, support market launches, and resolve on-site issues.
Prepare operational reports, insights, and recommendations for senior management.
Requirements
- Vietnamese nationality is required.
- Strong English proficiency (spoken and written); able to work confidently in an international environment.
- Willing and able to travel overseas frequently (high travel intensity).
- Proven experience in after-sales operations, service operations, or customer service management.
- Experience in the automotive industry (after-sales/service) is a strong advantage.
- Solid understanding of after-sales processes: service operations, warranty, spare parts, dealer/service network management.
- Strong problem-solving, coordination, and stakeholder management skills.
- High adaptability, resilience, and ability to work effectively in fast-paced, emerging markets.
Benefits
- Be part of a fast-growing global automotive brand with ambitious international expansion plans.
- Gain hands-on exposure to multiple international markets in Southeast Asia and South Asia.
- Competitive compensation and opportunities for rapid professional growth.
