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Lead the analysis of systemic issues across the dealer aftersales network; identify root causes and strategic improvement opportunities impacting service quality, efficiency, and customer satisfaction.
Direct, coordinate, and oversee cross-functional improvement initiatives with internal departments and dealer partners to ensure effective and sustainable implementation.
Develop the overall Kaizen/continuous improvement roadmap for aftersales operations, establishing standards, methodologies, and best practices for dealer service processes.
Monitor, evaluate, and report on the effectiveness of improvement actions, ensuring alignment with corporate strategy and driving continuous operational excellence.
Aftersales Cost Optimization
Lead cost-reduction initiatives across dealer operations, focusing on productivity improvement, workflow optimization, and resource efficiencywhile maintaining or enhancing service performance.
Identify operational inefficiencies and develop strategic, data-backed recommendations to improve financial performance of aftersales operations.
Track cost-saving results, prepare executive reports, and present insights and proposals to senior leadership.
Leadership & Stakeholder Management
Manage and develop the Dealer Operations Improvement/Kaizen team; provide coaching, performance feedback, and capability-building.
Establish departmental KPIs and ensure they are achieved through effective planning, execution, and continuous monitoring.
Build strong relationships with internal stakeholders, dealer networks, and cross-functional teams to facilitate smooth implementation of improvement programs.
Requirements
Bachelor's degree in Engineering, Business Administration, Automotive Technology, or related discipline
8+ years of experience, including 5+ years in a managerial or leadership role in aftersales, dealership operations, Kaizen/Lean, or continuous improvement.
Deep understanding of aftersales operations, dealer management systems, and automotive service processes.
Strong expertise in continuous improvement methodologies (Kaizen, Lean, Six Sigma) and root-cause analysis tools.
Proven track record in leading cross-functional improvement initiatives with measurable outcomes.
Excellent leadership, communication, and stakeholder management skills; English proficiency required.
