Affiliate Specialist

URGO, a French pharmaceutical global group, one of the world's leaders in innovative medical solutions, is dedicated to improving health and well-being. Specializing in wound care, consumer health, and the treatment of complex conditions, URGO combines scientific expertise with cutting-edge technologies to provide solutions tailored to the needs of healthcare professionals and patients. With a strong international presence, the URGO is committed to developing high-quality products while investing in research and innovation.

Urgo has opened its office in Vietnam 30 years ago with a team of +100 people currently. This position is based in Ho Chi Minh City and you will join the team focus on Consumer Healthcare business. We provide health solutions to consumers, patients, and healthcare professionals.

Specialised products: Dermatology, ENT and First aids

Report directly to Brand Manager (New Businesses).

Job Description

We are seeking a KOL/KOC Specialist to scale and manage our influencer ecosystem across nano-influencers, KOCs, and KOLs, working together with our creative and e-commerce agencies. The role's core mission is volume management: sourcing, briefing, and validating a high number of content creators while safeguarding brand consistency and message accuracy.

Main Responsibilities:

• Brief agencies and creators on campaign objectives, content guidelines, and brand messaging (including regulatory/claims sensitivity for health & beauty products)
• Review and validate KOC/KOL video content before publishing, ensuring alignment with brand tone, visual identity, and product claims
• Source, segment, and manage a growing pool of nano-influencers, KOCs, and KOLs across TikTok, Instagram, Facebook, and YouTube
• Coordinate with agencies on seeding, negotiation, and campaign timelines
• Support e-commerce specialist during Mega livestream campaign planning and creator coordination
• Track and report on campaign performance (reach, engagement, conversion, ROI) per creator/tier
• Monitor competitor KOL/KOC activity and beauty/health influencer trends to refine strategy
• Build long-term relationships with top-performing creators and agencies to support brand advocacy

Requirements

• Minimum 2 years of experience in KOL/KOC management, influencer marketing, or affiliate/creator management
• Proven ability to manage high volumes of creators/campaigns simultaneously
• Strong understanding of e-commerce affiliate ecosystems (Shopee, TikTok Shop) and creator platforms
• Excellent communication and negotiation skills; comfortable working with agencies
• Fluent English and Vietnamese
• Data-driven mindset, detail-oriented, resilient under high content-review workload
• Experience in the health & beauty industry (dermo-cosmetics, skincare, pharma) is a plus