Admissions & Sales Executive

JOB DESCRIPTION

Admissions & Sales Executive

1. General Information

Job Title: Admissions & Sales Executive

Work Location: Hybrid combination of working at Vinhomes Ocean Park and online

Working Schedule: Flexible hours from Monday to Friday; available to support consultations outside regular hours when needed

Reports to: Operations Director

Direct Reports: None

2. About KAMPUS Vietnam

KAMPUS Vietnam is a student-led educational social enterprise committed to empowering K12 students and university mentors through high-impact academic and social initiatives. Founded in 2024, KAMPUS delivers Cambridge-aligned mentoring in English, Math, and Science to 120+ students across two campuses in Hanoi, supported by a growing team of university mentors and young professionals.

With a strong emphasis on academic rigor, critical thinking, and leadership development, KAMPUS has maintained a 92% family satisfaction rate and supported students in earning 80+ medals in international olympiads such as ASMO, WIMO, and TIMO.

Beyond academics, KAMPUS also advances a clear social impact mission. Since its founding, the organization has led five student-led education and humanitarian projects, reaching 300+ students and beneficiaries across communities including Hung Yen, Yen Bai, and Sa Pa.

As a fast-growing youth-led venture, KAMPUS is seeking passionate university students and young professionals to join its next phase of growth and help expand its impact in education, operations, EdTech, and social initiatives.

3. Role Summary

The Admissions & Sales Executive is responsible for advising prospective students and parents on KAMPUS programs, identifying and nurturing leads, following up on the enrollment journey, and coordinating with parents and internal teams to improve conversion rates and deliver a high-quality customer experience.

This role goes beyond sales alone. It also plays an important part in customer data management, lead analysis, parent relationship-building, and improving admissions processes to support the long-term growth of KAMPUS.

4. Key Responsibilities

A. Admissions Consulting and Sales Conversion

• Advise parents and students on KAMPUS academic programs, including English, Math, and Science.
• Respond to questions regarding learning pathways, tuition fees, schedules, outcomes, and teaching approaches.
• Follow up with prospective families throughout the consultation journey to improve enrollment conversion.
• Recommend suitable courses, study packages, supplementary classes, or related programs based on each student's needs.
• Identify opportunities for upselling where appropriate, while ensuring a positive and needs-based customer experience.

B. Customer Data Collection, Processing, and Management

• Collect student and parent data from registration forms, direct messages, marketing leads, referrals, and other admissions channels.
• Carry out accurate and well-organized data entry using internal files or platforms.
• Update, clean, and maintain customer records to ensure information remains clear, consistent, and easy to retrieve.
• Segment data by age group, subject interest, learning needs, level of engagement, enrollment status, and conversion potential.
• Track parent and student behavior throughout the consultation process to identify insights, sales opportunities, and bottlenecks in the admissions funnel.
• Propose improvements to data collection forms, customer classification logic, follow-up workflow, and data management systems.

C. Parent Communication and Customer Care

• Proactively maintain communication with parents and students before, during, and after the enrollment process.
• Work directly with parents to understand academic goals, expected outcomes, schedules, and other factors influencing enrollment decisions.
• Collect feedback from parents and students to improve consultation quality, service quality, and overall customer experience.
• Coordinate with academic, operations, and marketing teams to ensure customer handling is smooth, accurate, and consistent.
• Work with schools or educational partners when needed to support outreach, admissions, and appropriate student referrals.

D. Community Building and Lead Development

• Support the building and maintenance of parent, student, and prospective customer communities around KAMPUS.
• Participate in community engagement efforts and relationship-building with parents, students, schools, and relevant partners.
• Contribute to the development of referral networks, returning customers, and word-of-mouth growth channels.
• Support admissions events, workshops, and community campaigns that strengthen brand awareness and generate quality leads.

E. Reporting and Process Improvement

• Prepare regular reports on lead volume, data handling status, consultation outcomes, conversion rates, and sales performance.
• Propose solutions to improve sales workflows, data management, follow-up quality, and admissions operations.
• Work closely with other departments to align data and ensure customers are handled efficiently across the full journey.

5. Job Requirements

• Careful, responsible, organized, and able to handle situations with flexibility.
• Strong communication, consultation, persuasion, and customer care skills.
• Ability to collect, process, enter, and manage data accurately and systematically.
• Basic analytical thinking to understand customer needs and suggest suitable approaches.
• Professional ability to work with parents, students, and schools.
• Strong relationship-building and community engagement skills.
• Proficient in Word, Excel, and Canva; candidates with experience using CRM systems or customer management tools are preferred.
• Able to work effectively in a dynamic and fast-paced environment.
• Proactive, persistent, and results-oriented, with a strong focus on conversion and sales targets.
• Willing to support other related tasks as assigned by the direct manager.

6. Preferred Competencies

• Strong communication, advisory, and persuasion skills
• Ability to understand parents and students needs and recommend appropriate solutions
• High level of responsibility, initiative, persistence, and ownership
• Genuine interest in education and supporting students academic growth
• Strong service mindset and attention to customer experience
• Willingness to learn and grow in a young, fast-growing organization

7. Experience

• Candidates with prior experience in admissions consulting, sales, customer service, or related roles in education or training are preferred.
• Experience working with parents, students, or in a startup/education environment is a plus.

8. Compensation

This role offers negotiable compensation based on the candidate's qualifications and relevant experience, together with commission based on enrollment results and conversion performance.