SCOPE OF POSITION
- Assists the SVP, Hospitality and the Hospitality Management Office with administrative and general assignments.
- Ensures the efficient day-to-day administration of the department.
- Cooperates with other departments to support the smooth operation and management of the resort hospitality operations.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Fulfils the day-to-day administrative needs of the department.
- Performs all duties within the framework of Company norms and the Hotel's internal regulations.
- Keeps confidential information strictly confidential, in line with the Company's confidentiality and non-disclosure requirements.
- Provides secretarial and clerical support to the SVP, Hospitality as required.
- Takes and transcribes minutes of meetings.
- Prepares correspondence (fax, letters, memos, complimentary vouchers, etc.) as assigned, using the department's coding system for tracking.
- Opens and dispatches mail relating to the department.
- Maintains office supplies stock.
- Stays informed of the SVP, Hospitality's schedule and activities to help identify and manage priorities.
- Inputs data into the computer system as required.
- Arranges appointments for the SVP, Hospitality and provides reminders of appointments and meetings.
- Handles incoming and outgoing telephone calls and faxes.
- Maintains contact listings, including Owner contacts, hotel contacts, and supplier companies.
- Performs other reasonable duties as assigned by the SVP, Hospitality.
REQUIREMENTS
- Excellent verbal and written communication skills in English.
- Meticulous, organized, polite, approachable, and attentive.
- Excellent administrative and IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and hotel systems such as Opera PMS (or equivalent).
- Committed to delivering a high level of customer service, both internally and externally.
- Flexible and able to respond to a range of different work situations.
- Able to work well under pressure.
- College degree or equivalent relevant experience.
- At least 2–3 years of relevant experience.
BENEFITS
- Statutory insurance coverage plus the company's additional health insurance program.
- Staff shuttle bus service for employees living far from the property.
- Accommodation at Hoiana Staff Village.
- 12 complimentary nights at Rosewood properties across domestic and international destinations.
- Excellent learning and career development opportunities in a world-class hospitality environment.
Discover more job opportunities on our website: https://careers.hoiana.com/
Candidate can apply on LinkedIn or directly apply via email: [Confidential Information]
