Position: Accounts Receivable Officer
Reports To: Finance Manager - Vietnam/ Matrix report to Credit Control Manager - UK & EU
Direct Reports: None
Work Location and Hours:
- Ho Chi Minh City
- Standard office hours: 8:30am - 5:30pm, Monday to Friday, with a one-hour lunch break, plus reasonable additional hours.
- Moose also provides flexible work options
Role Objectives
- To maintain an effective and professional credit control system for our distributor clients
- To manage ledger transactions and ensure payments are received and processed on a timely basis.
- To work with customers and other departments to resolve customer queries effectively and in a timely manner.
- To input invoice details onto customer's portals accurately
- To assist our UK & French colleagues with payment processing and other ad-hoc tasks as required
Responsibilities:
The main responsibility of this position will be to provide the highest standard of support to the team, to include but not limited to:
Management of Distributors accounts, both Domestic & FOB:
- Managing sales ledger transactions and ensure payments are received and processed in accordance to agreed customer terms.
- Ensuring that the appropriate credit insurance, Letter of Credit or advance payment is in place before authorising orders for production or shipment.
- Facilitate & provide approval for Letters of Credits & ensuring they are opened in accordance with Moose company policy. Liaise with customers & MFE where appropriate to make amendments as required
- Liaising with MFE on any shipment issues that may impact the integrity of the LC
- Updating Outstanding Order Summary Sheet a minimum of 2 x per week with new orders plus with details of payments received in order to approve for shipment & for releasing orders from hold
- Notifying HG of any issues where shipments would need to be risk released & obtain approval before actioning
- Chasing up outstanding payments, eg deposits when orders have been risk released, balance payments so orders can ship
- Liaising with customers where there are queries on payments
- Raising debit notes for ad hoc charges such as labelling, sending to customers and following up payment for these
- Allocate payments once orders have shipped and been invoiced
- Opening new accounts
Support Function for France Accounts Receivable Team
- Checking cashbooks daily, posting & accurately allocating payments received
- Daily Invoicing - ensuring invoices are raised and sent on a daily basis
- Processing credit notes
- Help with debt chasing during peak times (template to be provided from generic email address)
Support Function for UK Accounts Receivable Team
- Uploading invoices onto various customer portals in a timely manner and ensuring accuracy
- To assist team with posting and allocating of payments as & when required
- To assist Account Receivable Teams with additional tasks as required
Qualifications:
- Proven experience of working in a Credit Control team or similar role.
- Specific experience of payments by Letter of Credit advantageous.
- Good verbal and written communication skills in English.
Core Capbilities:
Applying Expertise and Technology
Have functional, practical and technical knowledge of Credit Control functions and takes ownership of processes and functions and applies this expertise accordingly. Excellent computer literacy to include Excel and use of in-house systems. Outstanding attention to detail and the highest level of accuracy. A structured, diligent, analytical approach to the accounting process. Willingness to resolve anomalies through investigation, proactive problem solving and solution.
Relating and Networking
Relates to other in a confident and relaxed manner. Establishes good relationships with customers and employees; relates well to people at all levels; builds wide and effective networks of networks.
Presenting & Communicating with Impact
Communicates for impact, clarity and connection. Speaks fluently; expresses opinions, information and key points clearly; makes effective use of processes to influence and persuade others; promotes ideas on behalf of oneself and others; makes a strong personal impact on others; takes care to manage one's impression on others.
Achieves personal work goals and objectives
Organises self, people, and resources towards the pursuit of objectives, creates a culture of discipline to work unsupervised to complete multiple tasks at any given time to deliver on deadlines. Has an appetite for excellence demonstrating strong attention to detail and accurate reporting.
Qualifications:
- Proven experience of working in a Credit Control team or similar role.
- Specific experience of payments by Letter of Credit advantageous.
- Good verbal and written communication skills in English
Core Values:We're a family, who is Outrageously playful, with Wild imagination.
- We're a family
- We demonstrate kindness as part of the Moose family - treating others the way we want to be treated. We're all about welcoming your wacky, weird and wonderful self at work!
- Moosies pride themselves on taking personal responsibility for their actions and outcomes, always acting ethically, professionally, sustainably and with a smile.
- We know there is no I in TEAM and are committed to hitting team goals way out of the park.
- We've got each other's backs - we support each other with no politics or personal agendas.
- Outrageously playful
- All Moosies use play to stimulate thinking and innovation - applying learnings across all initiatives.
- We think outside the toy box to keep things super FUN.
- We consistently give 100% to put the punch in our products and services.
- We keep our energy up so there's a great buzz around the place all the time - helping to foster great ideas and ensuring strong productivity.
- Wild imagination
- We're prepared to share the kooky and the creative in brainstorming sessions, to bring the best Moose to market.
- Moosies put heart and soul into innovating and delivering the best toys ever, with the future of our planet and communities in mind.
- We elicit infectious enthusiasm, are non-judgemental, value diversity of thinking and the benefits this brings, and are open to all WOW ideas.
- We keep on trend and across new technologies and sustainable approaches so we can bring this knowledge to the playroom.
