Account Team Lead

Company Description:

HEDIMA, a division of METAMED, is a leader in digital marketing consulting and implementation for the healthcare industry in Vietnam. As part of the METAMED ecosystem, HEDIMA leverages comprehensive platforms like YouMed and Y360 to provide data-driven marketing solutions. Their expertise spans consulting, strategy development, marketing campaign execution, and medical content creation. Partnered with over 30 multinational pharmaceutical companies, HEDIMA focuses on delivering optimized, cost-effective strategies for healthcare clients.

Job Overview:

Account Leader in HEDIMA is responsible for:

• Leading a team of Account Specialists to develop long-term relationships with clients.

• Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.

• Achieving assigned business targets.

Duties and responsibilities:

1. Project Management

• Receive client's briefs, clarify all of their needs & consult HEDIMA's services and solutions to clients.

• Monitor project team in developing & executing projects.

• Negotiate with clients/ suppliers to ensure achieving highest profit with lowest cost.

• Manage risks & solve problems that occur during project's execution.

2. People Management

• Build a strong Account team and manage/ coaching team members.

• Collaborate with internal teams to ensure they fulfill all client's requirements.

3. Client Management

• Build strong client relationships to maintain current business & acquire new clients.

• Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.

• Focus on improving the client's experiences.

4. Process Management

• Work with accountant/ admin to track contract payment progress, monitor cash flow & liabilities.

• Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.

• Other related tasks as BOD's requirements.

Requirements:

• At least 3-4 years of experience in Sales/ Marketing/ Account at pharmaceutical / media/ advertising companies;

• At least 1 year experience in people management;

• Excellent in communicating/ presenting/ negotiating in English & Vietnamese;

• Expertise in marketing & digital marketing;

• Project management & interpersonal skills;

• Client service mindset;

• Medical background (Doctor/ Pharmacist) is an advantage.

Salary and benefits:

• Working in a professional and dynamic environment;

• Monthly salary and 13th-month salary;

• Annual bonus based on the set KPI (up to 4 months salary);

• Private health insurance;

• Award for best performance;

• Annual trip & team building;

• 12 days of leave and public holidays according to state regulations.

Other:

• Location: An Cu Duc Phu Building - 3/1 Thanh Thai Street, Dien Hong Ward, HCMC

• Working time: Monday to Friday | 08:30 – 17:30 (1-hour lunch break)

• Apply: Send CV to email [Confidential Information] with title [Your Name]_[Account Team Lead]