Account Team Lead

Company Description

HEDIMA, a division of METAMED, is a leader in digital marketing consulting and implementation for the healthcare industry in Vietnam. As part of the METAMED ecosystem, HEDIMA leverages comprehensive platforms like YOUMED and Y360 to provide data-driven marketing solutions. Their expertise spans consulting, strategy development, marketing campaign execution, and medical content creation. Partnered with over 30 multinational pharmaceutical companies, HEDIMA focuses on delivering optimized, cost-effective strategies for healthcare clients.

Job Overview

Account Leader in HEDIMA is responsible for:

- Leading a team of Account Specialist to develop long-term relationships with clients.

- Liaising between clients & internal teams to ensure successful delivery of HEDIMA solutions according to client needs.

- Achieving assigned business targets.

Duties and responsibilities

⮚ PROJECT MANAGEMENT

- Receive client's briefs, clarify all of their needs & consult HEDIMA's services and solutions to clients.

- Monitor project team in developing & executing projects.

- Negotiate with clients/ suppliers to ensure achieving highest profit with lowest cost.

- Manage risks & solve problems that occur during project's execution.

⮚ PEOPLE MANAGEMENT

- Build a strong Account team and manage/ coaching team members.

- Collaborate with internal teams to ensure they fulfill all client's requirements.

⮚ CLIENT MANAGEMENT

- Build strong client relationships to maintain current business & acquire new clients.

- Monitor all project activities, resolve complaints to ensure maximum customer satisfaction.

- Focus on improving the client's experiences.

⮚ PROCESS MANAGEMENT

- Work with accountant/ admin to track contract payment progress, monitor cash flow & liabilities.

- Manage the progress and efficiency of services for clients to achieve business targets & report to BOD as requirements.

- Other related tasks as BOD's requirements.

Requirements

- At least 3-4 years of experience in Sales/ Marketing/ Account at pharmaceutical / media/ advertising companies.

- At least 1 year experience in people management.

- Excellent in communicating/ presenting/ negotiating in English & Vietnamese.

- Expertise in marketing & digital marketing.

- Project management & interpersonal skills.

- Client service mindset.

- Medical background (Doctor/ Pharmacist) is an advantage

Salary and benefits

- Working in a professional and dynamic environment.

- Monthly salary and 13th-month salary.

- Annual bonus based on the set KPI (up to 4 months salary)

- Private health insurance.

- Award for best performance.

- Annual trip & team building.

- 12 days of leave and public holidays according to state regulations

Other

- Location: An Cư Đức Phú Building, 3/1 Thành Thái Street, Ward 14, District 10

- Working time: 8:30 am – 12 pm, 1:00 pm – 5:30 pm (1-hour lunch break from 12:00pm-01:00 pm) – Monday to Friday

- Email: [Confidential Information]