Account Manager

Location: Vietnam

Company Description:

Vantage is a global multi-asset brokerage firm based in Sydney and licensed by the Australian Securities and Investments Commission (ASIC). With a team of over 1,000 employees in more than 30 offices worldwide, we bring 15+ years of industry experience to our clients. Our trading platform offers opportunities in CFDs for Forex, Commodities, Indices, Shares, and Cryptocurrencies, providing a fast and user-friendly environment. For more details, visit our website: https://www.vantagemarkets.com/.

About the Role: 

We are looking for a proactive and client-oriented Account Manager to support clients and partners throughout their journey with Vantage. This role focuses on account management, client support, and operational coordination to ensure a seamless client experience.

You will work closely with internal teams to resolve client issues, support account-related processes, and maintain strong relationships with clients and partners. This position does not involve cold calling or direct sales activities.

What You'll Be Doing:

• Support clients and partners with account-related inquiries and operational issues.
• Assist clients with account opening, KYC verification, deposits, withdrawals, and platform usage.
• Explain trading products, order execution, account settings, company services, and brokerage operations when required.
• Guide partners through the IB registration and setup process.
• Coordinate with internal teams to resolve client issues efficiently.
• Maintain accurate client records and ensure timely follow-up on requests.
• Respond promptly to client inquiries and provide professional support.
• Be available to support clients during urgent situations, including outside normal business hours when necessary.
• Prepare basic operational reports and documentation.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Who We're Looking For: 

• 0.5–2 years of experience in Account Management, Client Relationship Management, Sales Support, or Financial Services.
• Experience in Forex, CFD, FinTech, Brokerage, or Investment industries is highly preferred.
• Strong communication, coordination, and problem-solving skills.
• Detail-oriented, proactive, and customer-focused.
• Willing to provide support outside business hours when necessary.