Account Manager (Print POSM)

About Tag

At Tag, we bring bold ideas to life. As a global creative production and sourcing partner, we help the world's leading brands create content at scale, delivering campaigns that are more impactful, more efficient and more effective.

For over 50 years, we've partnered with some of the world's most iconic brands to accelerate speed to market while driving marketing efficiency and brand consistency across every channel. With operations in 29 countries and as part of Dentsu, a global leader in integrated marketing and communications, we bring together creativity, technology and production expertise to deliver end-to-end solutions across creative adaptation, digital content, print, Point of Sales Merchandising (POSM) and sourcing.

Just as we believe great work comes from bringing together different disciplines, we believe it comes from bringing together different people. Diverse perspectives, backgrounds and experiences are what drive our creativity, and we're committed to fostering an inclusive culture where everyone feels empowered to do their best work.

That commitment is reflected in the recognition we've earned, including Best Culture, Production Agency of the Year, and Outstanding SME in Gender Equality, Family Status Equality, and Racial Equality and Inclusion.

Learn more at www.tagworldwide.com.

Position Summary

As an Account Manager (AM) at TAG, you will play a key role in managing and executing POSM production projects for key clients, with a primary focus on the Client Business Team. This position ensures strategic alignment with client objectives, drives operational excellence, and maintains strict adherence to both commercial and non-commercial KPIs. Working closely with internal stakeholders and external suppliers, you will be responsible for job tracking, budget compliance, client satisfaction, and innovation delivery. You are expected to proactively manage relationships, resolve challenges swiftly, and ensure compliance with TAG's internal guidelines and processes.

Key Responsibilities:

1. Client Relationship Management & Job Oversight (70%)

• Act as the main point of contact for assigned clients, ensuring alignment with their strategic priorities and brand objectives.
• Oversee all job deliverables to ensure projects meet the Client Business Team's non-commercial KPIs (e.g., OTIF, brief accuracy, spec compliance).
• Manage day-to-day job execution: from briefing, budgeting, quoting, to production coordination and delivery follow-up.
• Coordinate with vendors to ensure production quality and timely delivery.
• Resolve client or supplier-related escalations within 24–48 hours, ensuring minimal disruption to project delivery.
• Track assigned job budgets, savings, and KPI performance; prepare monthly review reports and address any performance gaps.
• Maintain compliance with budget targets and ensure cost optimization across all campaigns.

2. Innovation Execution (15%)

• Identify opportunities for innovation within client campaigns and collaborate with internal teams to implement new solutions.
• Successfully lead and deliver at least two innovative pilots in line with the agreed plan with the Client Business Team.

3. Compliance with TAG Guidelines (15%)

• Ensure strict compliance with TAG's operational processes, systems, and SLAs.
• Accurately maintain project records, update TAG E-Procurement Platform (or designated system), and ensure reporting is complete and timely.
• Support internal process reviews and audits; participate in improvement initiatives and knowledge sharing.

Qualifications & Requirements:

Education:

• Bachelor's degree in marketing, Business, Communications, or related field.

Requirements:

• 3–5 years of experience in account/project management within a creative, POSM, or marketing production environment.
• Experience handling FMCG accounts or retail POSM is a plus.
• Strong understanding of procurement, production, and execution processes.

Skills:

• Excellent client communication and problem-solving skills.
• Budget management and cost optimization capability.
• Strong project coordination, multitasking, and documentation skills.
• Knowledge of production and material processes is highly preferred.
• Team player with strong accountability and results-driven mindset.
• Strong English language fluency.

Looking forward to doing meaningful work alongside talented people We'd love to hear from you.

Join a global team shaping creative production for some of the world's most recognised brands while building a career with purpose, scale and opportunity.

Tag is committed to an ethical and inclusive recruitment process and will never ask applicants for sensitive personal information upfront or make employment offers contingent on financial requests.

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