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Account Manager
Quantity: 02
Working Hours: 08:00 12:00, 13:30 17:30, Monday to Friday
Work Location:
- Remote (Base HCM or Ha Noi)
- Onssite at headquarters: Lot 05 Lot 06, A2 Zone, Phuong Trang High-Rise Commercial Urban Complex, Nguyen Sinh Sac Street, Hoa Minh Ward, Lien Chieu District, Da Nang, Vietnam
Responsibilities
Key Responsibilities:
- Commit to contributing personal value toward the company's and department's common goals.
- Commit to achieving personal objectives as set.
Job Responsibilities
- Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch
- Provide a best in class client experience through all phases of the client lifecycle, from implementation to expansion
- Provide guidance in best practices and improvements, to our clients and to other members of the Account Management team
- Analyze successful client programs to develop and update our best practices
- Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores
- Understand your client's performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation
- Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations
- Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program
- Own the lifetime relationships with our clients
- Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities
Other Duties
- Review, improve and provide feedback on the help documentation and process
- Continually enhance your knowledge of technical setups and technology.
- Act as client-facing project manager
- Check that each client has a complete final review before going live
- Escalate issues to managers as needed.
- Share best practices
- Continually educating on industry knowledge
Requirements
- 3+ years of client-facing experience
- Detail-oriented and able to effectively prioritize tasks
- Great conflict resolution skills
- Ability to work both in a team environment and autonomously
- Self-motivated and able to provide results with minimal supervision
- Ability to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customers
- Previous experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an asset
- A proven drive to build long lasting business relationships
- Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
- Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possible
- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
- High level of resilience and a positive attitude when faced with adversity
- Bachelor's/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experience
Benefits
- Salary: Base salary 10,000,000 15,000,000 VND + Commission
- Annual performance and salary reviews (salary increments every 6 months based on capability).
- Fully equipped with necessary working devices.
- Receive 85% of the official salary during the probation period.
- 13th-month salary and other holiday bonuses throughout the year.
- Annual health check-ups at reputable hospitals.
- Full welfare benefits and social insurance as per Vietnamese labor law.
- 12 days of annual leave and other public holidays.
- Travel, lunch allowances, and free drinks/coffee at the mini bar.
- Great working environment with friendly and talented colleagues.
YOU CAN SUBMIT YOUR CV HERE or email: [Confidential Information]
Subject: Application for Account Manager Position [Your Name].
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