Account Manager

Job Purpose

• Reporting to the Account Director, you will be part of a local in-market team supporting the delivery of a major outsourced marketing services contract, covering the key categories of Print, POS and Promotional Merchandise.

Job Duties

• Engaging with local client stakeholders to take new briefs, provide quotations and manage live orders through to activation in market.
• Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
• Ensure that your individual Sales and Profit Budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines.
• Provide professional presentations to customers.
• Maintaining and updating database of local suppliers and managing the relationships
• Liaise with suppliers and have strong negotiation skills
• Process orders and invoices
• Ensure all orders are tracked and reported against set contractual obligations
• Produce accurate customer quotations and ensure quality samples and artwork for proposals.
• Communicate order status to all departments to ensure timely delivery of orders.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Develop and maintain accurate, legible customer files.
• Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports to the Sales Manager in a timely fashion.