Account Manager

Job Description:

• In alignment with corporate strategic goals and customer contract KPIs, ensure logistics supply chain quality, manage customer relationship, and grow business through daily operations monitoring, data analysis, and demand management.
• Responsibilities include anomaly monitoring/resolution, process optimization via data insights, customer satisfaction improvement planning, and cross-departmental coordination for business opportunities. Ultimately drive customer experience improvements, project profitability, and market share expansion in logistics.
• Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.
• Customer Relationship Maintenance: Regularly visit customers, conduct needs assessments, and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.
• Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.
• Opportunity Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.
• Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Requirements:

• Bachelor's Degree
• 2-3 years of experiences, with minimum 1 years of experiences handling the Customer Service/Documentation or Account Management in Logistics industry, preferrably in international courier services or warehousing.
• Fluen in Chinese Mandarin
• Working well individually or in a team

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its Retail as a Service offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. JoyLogistics and JoyExpress are JINGDONG Logistics international business brands.