- ROLE OVERVIEW:
The Account Manager is a key driver of client relationships, project delivery, and account growth within a fast-growing boutique agency. This role requires strong leadership, commercial acumen, and the ability to operate confidently in an agile, entrepreneurial environment. You will own assigned accounts end-to-end, lead internal teams, and work closely with the Business Director to deliver impactful work while growing client partnerships & revenue.
- KEY RESPONSIBILITIES:
- Build and maintain strong senior-level client relationships, grounded in a deep understanding of client business objectives, challenges, and KPIs.
- Own project planning, timelines, and resource coordination to ensure delivery on time, on budget, and on brief.
- Translate client briefs into clear strategies, scopes, and action plans for internal teams.
- Proactively manage risks, scope changes, and client expectations while protecting agency quality and profitability.
- Continuously improve ways of working to increase efficiency, quality, and team effectiveness.
- Ensure all deliverables meet high standards of strategic thinking, creativity, and execution excellence.
- Lead client meetings, presentations, and status updates with confidence and clarity.
- Provide clear direction, feedback, and motivation to internal/ external teams to drive performance.
- Lead and mentor Account Executives / Interns, ensuring clarity on priorities and performance.
- Collaborative Strategy: Partner with the Creative and Planning teams to ensure that execution remains true to the Big Idea and strategic framework.
- Account Growth Revenue: Deliver specific year-on-year revenue growth from assigned accounts.
- Upsell / Cross-sell Contribution: Generate revenue from upsell or expanded scopes within existing clients.
- New Business Contribution: Contribute to new business wins either by originating leads or supporting pitches.
- THE IDEAL CANDIDATE:
- Experience: 4-5 years of experience in Account Management. Candidates from global advertising agencies are highly preferred.
- Result-driven Mindset: Proven track record in managing complex IMC campaigns across digital, offline, and PR channels with clear KPI measurement.
- Leadership: Strong people management skills with the ability to inspire and develop junior talent.
- Agility: A Do more things than you think attitude—comfortable wearing multiple hats in a fast-paced, boutique environment.
- Communication: Excellent presentation and negotiation skills in both English and Vietnamese.
- WHY ICC
- Fast-Growing Pace: We offer a more open, transparent environment.
- Real Ownership: You will have the autonomy to make decisions and see the direct impact of your work on world-class brands.
- Dynamic Culture: Work with diverse team of seniors in an environment that values efficiency and make-work-done.
