Retained and Exclusive by Contego Search.
Purpose of the role
The Account Manager - Premiums (Promotional Gifts, GWP) is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.
Key Responsibilities:
- Assist in the delivery of client campaigns and activities from planning to implementation in the shopper marketing space
- Serve as a primary daily contact for internal teams and clients.
- Manage and update project timelines, budgets, and documentation to maintain visibility and control.
- Coordinate with client, supplier and distribution/logistics teams to ensure workstreams are aligned.
- Escalate issues and assist in resolving delivery challenges.
- Assist the Operational Team Lead and Senior Account Manager in preparing presentations, reports, and reviews.
- Ensure compliance with brand, budget, and process standards in all activities.
- Identify opportunities for ongoing improvement in workflow, tools, and client engagement.
Skills, knowledge, experience and exposure
- Minimum 3–5 years experience in a GWP/ Promotional Gifts, retail/shopper marketing, client services, or an agency procurement or delivery execution role.
- Strong organisational and time management skills
- Ability to build relationships and communicate clearly across stakeholders
- Comfortable working under pressure and managing multiple tasks
- Commercially aware and able to manage budgets accurately
- Solid understanding of premiums and/or gifting promotions, procurement and logistics processes. Familiarity with Digital Premiums (such as coupons or vouchers) and procurement across borders would be an advantage.
